Customer Support Officer

Our Company

Fosroc is one of the leading marketers and manufacturers of construction chemicals, decorative concrete solutions and related equipment for the Australian and New Zealand civil engineering, industrial, commercial, infrastructure and residential construction markets. Fosroc is proudly part of the DuluxGroup, home to some of Australia’s most iconic brands and 8000 employees globally.

Your Role

As a Customer Service Officer, you will engage with our customers at various points in their construction journey and create a strong relationship between the consumer and various Parchem brands.

The business will support those who wish to step into this space with a strong training and on-boarding program at the start of your journey with us.

This is a full-time 38 hours per week position and will require you to work rotating shifts within a monthly roster to accommodate the Centre's operational hours which are between 7am and 6pm.

DuluxGroup is proudly an equal opportunity employer. Talent is our only criteria. Let us know by emailing Duluxcareers@duluxgroup.com.au if you require any adjustments to the recruitment process so we can support you to present your best self. 

Responsibilities

• Respond to queries and order requests via phone calls and emails within a timely manager
• Manage customer orders and entry deadlines are met
• Recommend products across our brands in line with the consumer's enquiry
• Handle complaints, provide appropriate solutions and alternatives within the set timeframes, and follow up to ensure resolution.
• Be involved in ongoing training and on-the-job learning

Benefits                                                                                                                                     

• Give back to your community by using your “Supporting the Community” action day (1 day per year)
• Enjoy access to the DuluxGroup product ranges at a discounted rate
• For parents – a Parental Leave package of 20 weeks paid leave for the primary carer
• Enjoy true recognition through our various employee award schemes
• Access to learning and development opportunities to support your growth and development across multiple business units and locations

Skills & Experience

You’ll bring clear and professional communication skills with the ability to communicate with a diverse range of people. As a great team player, you will be able to self-manage and can adapt to changing priorities and situations. Other key skills and experience include:

• Demonstrated experience in customer service
• Highly organized with strong time management
• Ability to be proactive and supportive
• Excellent attention to detail

Imagine a better place

Dulux Paints & Coatings is proudly part of the DuluxGroup, we believe in the power to 'Imagine a better place', and we want you to be a part of it!

You'll work with over 50 iconic, trusted household brands with a 100+ year history, have the stability of working for a global company and your work will have a real impact. Join us and be part of our growth trajectory as we continue to expand our business globally and innovate in our industry.

At DuluxGroup, we foster a culture of inclusion, diversity, and flexibility. We care about your wellbeing, and we prioritise your safety in everything we do. You'll work alongside people who value your unique perspectives and contributions.

If you're ready to join a compassionate and collaborative workplace, your opportunity starts here.

How to apply:

We are looking to speak with you asap, please apply online!