Front Office Duty Manager: Discovery Resorts - Kings Canyon

About Us

G’day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2000 people Australia-wide, G’day Group has the largest park network in the country, offering an amazing customer journey.

Discovery Kings Canyon

Discovery Kings Canyon is located between Uluru and Alice Springs, on the edge of the stunning Watarrka National Park. As co-custodians of this sacred site, we honor the Luritja and Arrente peoples, connected to this land for over 30,000 years. Be part of our team and experience the outback's breathtaking landscapes while fostering connections with nature, culture, and community.

The Role

The Front Office Duty Manager will lead and inspire a dynamic team, overseeing front desk operations to deliver exceptional guest experiences and ensure seamless service at every touchpoint.

Your duties include but are not limited to:

• Oversee daily front desk operations, including check-ins, check-outs, guest services, and reservations.
• Train, mentor, and inspire the team to deliver outstanding customer service.
• Streamline operations by implementing effective policies and procedures.
• Optimize room rates and availability to maximize revenue and occupancy.
• Collaborate with other departments such as housekeeping and maintenance for seamless guest experiences.
• Handle financial transactions, billing, and cash management with precision.

Skills & Experience

• 2-3 years experience as a Hotel Supervisor or Duty Manager/Night Auditor
• An understanding or background in Accounts combined with other experience within the hospitality industry is highly advantageous
• Strong computer skills with experience with RMS or similar reservations systems
• Excellent communication and interpersonal skills, with a customer-centric approach
• Attention to detail
• A commitment to outstanding customer service
• Exceptional personal presentation standards

 Benefits to You

• Immediate start
• The opportunity to work and live in a stunning outback location at Kings Canyon Resort
• Accommodation and meals are offered at discounted rates
• Future opportunities within the company
• Discounts on accommodation at over 300 G'day holiday parks
• Service recognition awards
• Access to Employee Assistance Program

Before receiving a job offer, candidates must consent to a Federal Police Clearance.

This role may require heavy lifting (up to 20kg), kneeling, squatting, and working with chemicals and machinery.

The G’day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.