Front Office Duty Manager: Discovery Resorts - Kings Canyon

About Us

G’day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2000 people Australia-wide, G’day Group has the largest park network in the country, offering an amazing customer journey.

Discovery Kings Canyon

Say g’day to more of Australia and join us at Discovery Kings Canyon to experience the wonder of the Red Centre. Set halfway between Uluru and Alice Springs and on the doorstep of the unforgettable outback landscapes of Watarrka National Park— we are proud co-custodians of this sacred site of the Luritja and Arrente peoples. Immerse yourself in the rich cultural history of the Traditional Owners, connected to this land for over 30,000 years. Join our team and experience the wonder of the outback surrounds while connecting people to nature, networks and communities. 

The Role

We are seeking a dynamic and experienced Front Office Manager to join our team. The Front Office Manager will be responsible for overseeing all aspects of the front desk operations, ensuring the highest level of guest satisfaction, and leading a team of dedicated professionals.

Your duties include but are not limited to:

• Supervise and manage the day-to-day operations of the front desk, including check-in/check-out procedures, guest services, and reservations.
• Train, mentor, and motivate front desk staff to deliver exceptional customer service and uphold resort standards.
• Develop and implement policies and procedures to optimize efficiency and streamline operations.
• Monitor room availability and rates to maximize revenue and occupancy.
• Coordinate with other departments, such as housekeeping and maintenance, to ensure seamless guest experiences.
• Manage financial transactions, including cash handling, billing, and accounting procedures.

Skills & Experience

• 2-3 years experience as a Hotel Receptionist or Duty Manager/Night Auditor
• An understanding or background in Accounts combined with other experience within the hospitality industry is highly advantageous
• Strong knowledge of Opera PMS, POS and Interfaces
• Attention to detail
• A commitment to outstanding customer service
• Exceptional personal presentation standards

 Benefits to You

• The opportunity to work and live in a stunning outback location at Kings Canyon Resort
• Live-on role
• Accommodation and meals are available
• Future opportunities within the company
• Strong support from Management and Head Office
• Discounted accommodation at over 300 G'day Group holiday parks nationally.
• Discounts with our G’day Rewards Partners
• Service recognition awards
• Access to Employee Assistance Program
• Internal promotions and opportunities

Prior to an offer of employment being made, candidates must be able to provide a Police Clearance

This role may involve extensive manual handling tasks including lifting up to 20kg kneeling and squatting, as well as handling chemicals and utilising machinery.

The G’day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.