- Be part of the growth of a South Australian success story
- Fun, energetic and open culture with great discounts for you and your family
- Permanent, Full-time opportunity in the heart of the Adelaide CBD
About Us
The G’day Group is a multidimensional business with a strong strategic advantage within the accommodation sector. Since our inception in 2004 we have experienced extensive growth. We currently own and operate over 70 properties and employ over 1500 people throughout Australia. In addition to operating 70 accommodation properties, we also have an affiliate network of properties marketed under the G’day Parks portfolio, both which are supported by the national G’day Rewards Membership program.
To be successful you must be passionate about creating authentic Australian experiences and the unique and memorable opportunities that exist within our product portfolio.
We are seeking candidates with a passion to learn and quickly gain a keen understanding of our geographically diverse properties. Excellent communication and interpersonal skills, with a strong understanding of trade distribution channels are a must. The ideal candidate would have sales experience, with an ability to build relationships with our guests and trade partners.
This is an exciting phase for the G’day Group as we diversify our offering and firm our stance as Australia’s leading regional accommodation provider.
About the Role
The role is responsible for all responding to all booking enquiries including direct guests, trade bookings and group reservations. These booking will range for budget offerings to high-end, all-inclusive experiences.
Key responsibilities of role include -
- Creating bookings in a timely and accurate manner, with attention to detail.
- Ability to handle high volumes of enquiries, always delivering the highest level of customer service.
- Ability to build successful relationships with guests, trade partners, service providers and key stakeholders both internal and external to the business.
- A team player that actively contributes to the team and collaboratively works with their colleagues to complete tasks and meet goals.
- Self-motivated to develop and maintain knowledge of all properties, contracted inventory, and key trade partners.
- Confidently upselling and cross-selling inventory and properties.
- Ability to meet and exceed KPI’s and team targets
Skills & Experience
To be successful in the role you will -
- A knowledge of the trade distribution network would be an advantage
- Previous experience working in sales/customer service
- Experience in working towards key performance indicators
- Excellent communication and interpersonal skills
- Friendly and professional phone manner and precise email correspondence
- Can do attitude with ability to use initiative
- Technologically savvy with the ability to operate multiple programs in conjunction with one another
Benefits
- Professional development and opportunities to grow personally as well as professionally
- Discounted accommodation for you, your family & friends
- Discounted products from our G’DAY Rewards Partners
We are an innovative business that is significantly disrupting the domestic accommodation industry.
If you are passionate, adventurous, and ready to hit the ground running, we want to hear from you.
Discover more to life - APPLY NOW!
Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance to disclose any criminal offences or charges. Drivers Licence essential.
Discovery Parks is committed to ensuring the health and safety of all our staff, customers and the communities we operate in. Due to the latest highly contagious Covid-19 Delta variant, Discovery Parks has implemented a vaccination policy which requires all employees, wherever possible, to be fully vaccinated against Covid-19. This Covid vaccination policy applies to all new Discovery Parks employees.