Assistant Manager - Byron Bay

About Us

G’day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2000 people Australia-wide, G’day Group has the largest park network in the country, offering an amazing customer journey.

Discovery Parks, Byron Bay is a large busy park offering our guests a fabulous range of accommodation such as deluxe cabins, fully equipped safari tents, lakeside family cabins and powered sites. With 2 pools, waterpark and jumping pillow this park is a popular destination year round.

About the Role

This role offers a unique opportunity to join a dynamic team, deliver exceptional guest experiences, and contribute to the success of our growing business.

Your responsibilities will include but are not limited to:

• Assist in day-to-day operations of the property, including attending to after hours call outs
• Front office operations including guest check in/out, reservations and account reconciliation
• Assist in managing budgets, monitoring expenses, and optimizing revenue to enhance profitability.
• Provide an exceptional guest experience, responding promptly to guest enquiries
• Support and motivate the team, fostering a positive work environment
• Ensure compliance with health, safety requirements, maintaining a safe and secure environment for guests and staff
• Assist in marketing efforts to attract new guests and promote the park's amenities and services.
• Build positive relationships with guests and local communities

Skills & Experience

We are looking for an individual who can contribute to the smooth running of the park and who has the ability to lead park operations in the Manager's absence.

• Demonstrated skills and experience in hospitality/accommodation management
• Experience in team leadership, training and development
• Proficiency in assisting with financial management, including budgeting, expense monitoring, and cost control
• Strong computer skills with experience with RMS or similar reservations systems
• Excellent communication and interpersonal skills, with a customer-centric approach
• A flexible attitude to work, and work hours (including weekends and after hours)
• Genuine passion for delivering exceptional Guest experience

 Benefits for you

• Competitive salary, super, accommodation, and utilities included
• Quarterly and annual bonus scheme
• Professional growth opportunities
• Discounts on accommodation at over 300 G'day holiday parks
• Service recognition awards
• Employee Assistance Program

How to Apply

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Before receiving a job offer, candidates must consent to a Federal Police Clearance. Additionally, a valid Working with Children's Check specific to the state is required.

This role may require heavy lifting (up to 20kg), kneeling, squatting, and working with chemicals and machinery.

The G’day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.