Customer Service Officer

The role

We have an exciting opportunity for you to take the next step in your career! We are looking for a Customer Service Officer to join our dynamic team in the Thebarton concrete order office on a fixed term contract. Join a company that supports and celebrates their employees. Competitive salary within a fantastic team environment.

As the Customer Service Officer, you will play an important role in helping to achieve sales of orders delivered in full, on time, across the Adelaide concrete market while at all times delivering great customer service.

Reporting to the Despatch Manager, you will be working as part of a friendly team who will help you learn about our products and systems. The role involves working in a busy sales environment where you will be answering calls, data entry, serving customers and liaising with the allocations team.

This is a fixed term, full time position working on a rotation between 6am and 4:30pm Monday to Friday and a half day every second Saturday.

Thebarton, SA concrete order office.

Responsibilities

• Deliver a high level of customer service over the phone
• Answer excess of a 100 customer calls professionally and efficiently
• Process customer orders & processing quotes
• Assist the allocation team to achieve OTIF deliveries
• Ensure safety, health and environmental standards are maintained

What you will need to succeed

• Sound knowledge of the Adelaide metropolitan area (desirable)
• Effective communication skills
• Ability to operate in a friendly and professional manner at all times
• Willingness to be part of a dynamic team
• Ability to prioritise and manage time
• Demonstrated high level computer skills
• A high level of focus on accuracy and attention to detail
• Demonstrated ability to identify and resolve problems quickly

Our business

Adbri Concrete is a fully owned entity of Adbri Pty Limited and majority owned by CRH. We are a constructions materials and industrial minerals manufacturing company that originated in Adelaide and has been building a better Australia since 1882. Adbri's respected brands employ over 1500 people and together provide cement, lime, concrete, aggregates, concrete products and industrial minerals nationally. We pride ourselves on our supportive and safe work environment and our commitment to diversity, which drives innovation and creativity in our workforce.

Adbri Limited's Concrete and Aggregates Division in South Australia comprises of the respected brands of Adbri Concrete, Adbri Quarries and Adbri Masonry. We are the market leader in the supply of premixed concrete, aggregates, road base, sands, specialty products and agricultural lime to the South Australian building, construction and infrastructure industries. Our concrete and aggregates operations are in metropolitan Adelaide area as well as several regional locations in South Australia.  

We will be progressively short listing - if this looks like it could be your next role, apply now.