Oral Health Experience Officer - Casual

• Oral Health Experience Officer, multiple casual positions available.
• Become a part of our high-achieving and collaborative team!
• Your work will support Victorians better their oral health.

At Dental Health Service Victoria (DHSV), we know our team is key to delivering better oral health for Victoria. Our team is open and collaborative with a focus on helping to make a real difference to people’s lives. You’ll thrive with a team around you of like-minded people, whilst you get your teeth stuck into diverse work. Sounds like a place you want to be?

About the role: 

We are seeking enthusiastic and customer-focused individuals to join our dynamic team as a Casual Oral Health Experience Officer in our contact centre. At the Integrated Services Unit within DHSV, our Contact Centre serves as the first point of phone contact for our consumers. Our centre is open from 8:30 AM to 6:00 PM. As an Oral Health Experience Officer, your role is to ensure that the organisation continues to deliver high-quality patient-centred services that improve our patients’ experience. This role goes beyond telephony, as we offer support through TeleHealth, Webchat, email, and general administrative tasks.

In this casual position, you'll play a key part in making a positive and lasting impact on the oral health industry, all while enjoying a flexible work opportunity. What sets this role apart is the guidance you'll receive from a supportive and dedicated manager who is committed to helping you thrive in a collaborative and inclusive environment.

Skills required are:

• Previous contact centre experience with a high level of accuracy and attention to detail.
• Strong and comprehensive understanding of customer and patient care processes and techniques.
• A passion for connecting with patients and engaging with them in a friendly, professional manner, whilst fostering positive, long-lasting interactions.
• Ability to remain calm and professional under pressure.
• Microsoft Office proficiency.
• Great organisation and time management skills.
• Excellent customer service and communication skills. 
• Excellent interpersonal skills with the ability to foster trust and respect. 
• Experience in working with a variety of tasks in an administrative environment. 

We’d be thrilled to hear from experienced contact centre professionals who are eager to join a team that’s making a positive impact in the community!

 Why work for DHSV: 

• It’s the people who make the difference at DHSV! Join a friendly and collaborative team with a wide range of skills in a supportive and dynamic setting. 
• Public Transport. Carlton is well connected by public transport, including trams and buses, making commuting convenient. The proximity to the CBD also means you can easily access various transport options.
• Proximity to the City Center. Located just north of Melbourne's Central Business District (CBD), Carlton offers easy access to the heart of Melbourne’s economic and cultural activities. This means you can enjoy the benefits of being close to the city without the constant hustle and bustle.
•  Culinary Scene: Work at Carlton where it is renowned for its decadent food scene and charismatic culture. Whether you’re looking for a quick lunch or a more leisurely meal after work, there are plenty of options nearby.
•  Create a meaningful difference in the lives of your patients. You will share the pride and satisfaction of putting a smile on every patient’s face. 

To review the position description, please click here.

We warmly invite you to apply today and take advantage of this unique and exciting opportunity to join our team! To submit your application, please click ‘Apply’ and follow the prompts.

 Alternatively, for a confidential discussion, please contact Pamela George at pamela.george@dhsv.org.au. 

We will be actively shortlisting during the advertising period, so please send through your application ASAP. Please note: We reserve the right to withdraw this job advertisement prior to the closing date once suitable candidates have been identified. 

 Applications close on Sunday, 9th March 2025, 11:59PM.

We acknowledge that diversity increases our ability to transform and achieve better health outcomes therefore we encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse background, all members of the LGBTQI community and people with disability.

DHSV is committed to child safety and wellbeing and has zero tolerance for child abuse and harm. We provide an inclusive and welcoming environment where cultural safety for children is promoted and practiced.

DHSV is a public health service and requires employees to be vaccinated in accordance with Department of Health policies or guidelines and/or public health orders issued by the government.