Commercial Operations Manager

WHO WE ARE

Challenger is an award-winning national industry leader, providing outsourced service solutions to several critical industries. Our prime coverage is within Sydney, Melbourne, Brisbane and the Gold Coast. Our capabilities and success lie within servicing the commercial cleaning, hospitality, food and beverage, food production, government, education and aged care environments.

WHO WE NEED

We are seeking an experienced Commercial Operations Manager to join our team and manage a Commercial Cleaning portfolios across the Sydney Metro region.

Your primary focus will be to manage the day-to-day operations of a commercial portfolio within the Sydney Metro region, ensuring excellent service delivery to our clients across the portfolio. You will supervise a high performing team through solid delegation, coaching and leadership capabilities. 

WHAT YOU WILL DO

• Managing the service delivery and performance of daily cleaning operations across a portfolio of commercial sites. 
• Provide strong leadership, training and support to your teams so they are empowered to do their best.
• Build and maintain effective and lasting client relationships. 
• Be client focused ensuring a high level of cleanliness and excellent customer service.
• Driving adherence to performance standards across the portfolio in accordance with SOP’s, policies and service expectations. 
• Ensure rosters are prepared to modern award and budgetary requirements. 
• Implementing initiatives to drive a high performing and safe work environment. 
• Provide regular reporting and operational analytics.

WHAT YOU WILL NEED

To be considered for this role, it's expected that you will have:

• Experience managing cleaning teams across multiple sites (Essential).
• Previous commercial cleaning experience (preferred).
• A valid driving licence (required).
• Current Police Check (required).
• Proven success in leading and developing a high performing team. 
• Strong understanding of commercial cleaning equipment and processes, chemical handling, and WHS requirements. 
• Working knowledge of the Cleaning Services Award highly regarded however, not essential. 
• Very high attention to detail, time management and strong written and verbal communication skills. 
• The ability to motivate your team and empower them to deliver the highest standards. 
• Good presentation, communication skills and a fluency in English. 

WHAT IS ON OFFER

• Full Time Position - with an attractive salary package and company car.
• Loads of additional benefits - our people love their shopping vouchers and discounts from leading retailers such as Woolworths and Amazon.
• Enjoy early access to wages – through our tailored app that allows you to be paid once your hours have been worked and ahead of pay day.
• Be part of a great team – enjoy camaraderie as part of a dynamic and fun team environment.
• Grow your skills and knowledge and design your own training – we pay for training to transform your professional development through online training in many different areas that compliment your employment and professional development.
• Enjoy autonomy – work autonomously and manage much of your workflow, to our certified and nationally accredited quality standards.
• Be tech savvy – we use cutting edge time and attendance, quality assurance and onboarding software which allows us to be paper free and simplify your workload.
• Be diverse and multiskilled – we work in multiple service areas such as housekeeping, aged care, education, retail, government, facility services, food production and other areas and encourage cross training and development by allowing our people to work at different locations and business areas. You can build a broad skillset without the risk of boredom and burnout.
• Take advantage of real opportunities for promotion – we promote from within with a structured pathway to enable you to progress your career. Our managers meet their performance targets by identifying team champions and putting them through set training programs designed to progress high achievers to their next level. If you want to get ahead, we are here for you.

THE NEXT STEPS?

Firstly, thank you for considering a future with Challenger Services! If your application progresses to the next step, we will ask to attend an interview. More information on Challenger and our services can be obtained from www.csgroup.com.au 

Challenger is an equal opportunity employer. Candidates of an Aboriginal or Torres Strait Islander background are encouraged to apply.