Operations Manager

Who we are:

Challenger Services Group is a leading national provider of service solutions across critical industries, including commercial cleaning, security services, hospitality, food production, government, aged care and education. Our operations span across every State and Territory, where we are recognised for our excellence in quality, safety, and uncompromising environmental standards. Our clients include global tech giants and international hotel brands, renowned national aged care providers, state and local government as well as prestigious schools and vital community centers. Our purpose is to raise the bar on service excellence. 

About the role:

We are seeking an experienced Operations Manager to join our team and manage the commercial cleaning portfolio. Your primary focus will be to manage the day-to-day operations of a commercial portfolio within the Melbourne Metro region, ensuring excellent service delivery to our clients across the portfolio. You will supervise a high performing team through solid delegation, coaching and leadership capabilities. 

Key Responsibilities:

• Managing the service delivery and performance of daily cleaning operations across a portfolio of commercial sites. 
• Provide strong leadership, training and support to your teams so they are empowered to do their best.
• Build and maintain effective and lasting client relationships. 
• Be client focused ensuring a high level of cleanliness and excellent customer service.
• Driving adherence to performance standards across the portfolio in accordance with SOP’s, policies and service expectations. 
• Ensure rosters are prepared to modern award and budgetary requirements. 
• Implementing initiatives to drive a high performing and safe work environment. 
• Provide regular reporting and operational analytics.

About you:

We are looking for candidates who have the following qualifications:

• Experience managing cleaning teams across multiple sites
• Previous experience in commercial cleaning operations and ideally hospitality operations as well.
• A valid driving licence
• Current Police Check
• Proven success in leading and developing a high performing team
• Strong understanding of commercial cleaning equipment and processes, chemical handling, and WHS requirements 
• Working knowledge of the Cleaning Services Award highly regarded however, not essential. 
• Very high attention to detail, time management and strong written and verbal communication skills. 
• The ability to motivate your team and empower them to deliver the highest standards
• A proven emphasis on customer service with a highly visible “can do” attitude

Why join us:

• Full Time Position with an attractive salary package + company car
• Loads of additional benefits - our people love their shopping vouchers and discounts from leading retailers such as Woolworths and Amazon
• Enjoy early access to wages – through our tailored app that allows you to be paid once your hours have been worked and ahead of pay day
• Be part of a great team – enjoy camaraderie as part of a dynamic and fun team environment
• Enjoy autonomy – work autonomously and manage your workflow, to our certified and nationally accredited quality standards
• Be tech savvy – we use cutting edge systems and technology which allows us to be paper free and simplify your workload
• Enjoy real opportunities for promotion and career development – We encourage our leaders to develop and grow with our business by creating real incentives and genuine opportunities. If you want to go far, we will help you get there.

How to Apply:

Firstly, thank you for considering a future with Challenger Services! If your application progresses to the next step, we will ask to attend an interview. More information on Challenger and our services can be obtained from www.csgroup.com.au 

Challenger is an equal opportunity employer. Candidates of an Aboriginal or Torres Strait Islander background are encouraged to apply.