Experience Curator

Brave, bold, and bursting with energy, Crystalbrook Vincent is a five-star Hotel in Howard Smith Wharves. We are locally integrated with an environmentally conscious approach, and we embrace a love for art with contemporary design, sophisticated entertainment, luxury accommodation, radical events and stunning dining experiences. 

THE ROLE:

Are you passionate about connecting with guests and working in a beautiful 5-star hotel? We have the opportunity to welcome a Guest Service Agent who is brave, bold, and bursting with energy to Crystalbrook Vincent. 

Unleash your positivity and embrace the opportunities that come with connecting with our visitors and guests within a vibrant inner-city precinct. We are looking for a forward-thinking people-person who can work within a team environment all working to elevate our guest experience to new heights. 

ABOUT YOU: 

Your talents will include: 

• You will be team centric and enjoy working to common goals 
• You have previous hotel guest service experience 
• With strong IT and process experience - you will have a strong attention to detail and be familiar with Opera (PMS) 
• A working knowledge of Brisbane with an enthusiasm for local tourism will be useful 
• An availability to work across a 7-day roster - evenings and night included 
• You will be motivated to provide the best guest experience possible 

Unfortunately, we are unable to consider individuals holding short term or student Visa's for this position. 

THE BENEFITS:

You will work with exceptional people in a supportive, diverse and passionate environment and this is a vital position within our team at Crystalbrook Collection. You will enjoy a flexible range of benefits that include: 

• A market leading 50% F&B discount across all Venues 
• $99 Room rates and a generous friends and family discount 
• Lifestyle benefits including extra leave and earth advocacy days 
• Green future - we are committed to enhanced sustainability practices   
• Dedicated Internal Mobility Programme and reward scheme  
• Online learning, career enhancement and development plans 
• Personalised employee support network  
• Regular service recognition and team events 

Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia's newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded.  In just six years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra, along with ambitions for further expansion both in Australia and Internationally.  

Our environment is dynamic and entrepreneurial, we are focused on crafting exceptional customer experiences that reflect the individuality of people within each of our locations.    We are passionate advocates for equality and diversity and welcome individuals to apply through the link provided - we look forward to hearing from you!