Assistant Manager/Duty Manager

Brave, bold, and bursting with energy, Crystalbrook Vincent is a five-star Hotel in Howard Smith Wharves. We are locally integrated with an environmentally conscious approach, and we embrace a love for art with contemporary design, sophisticated entertainment, luxury accommodation, radical events and stunning dining experiences. 

THE ROLE:

We are Customer Obsessed. We are Collaborators. We are Courageous. If you are excited by our values and are looking to support the Front Office leadership team with providing excellence through elevated experiences for our guests and our team then this position may be for you!

As the Assistant Manager (Duty Manager), your sincere passion for providing exceptional guest service will be infectious! You will lead from the front and take a keen interest in nurturing the Front Office team, ensuring our collaborators are able to provide elevated service to our valued guests. You will be responsible for driving efficiencies across the running of the department and will use your empathetic nature to listen to our guests needs, ensuring they are excited to return, wanting more!

ABOUT YOU:

Your many talents will include: 

•  A sincere passion for providing exceptional guest service in a fast-paced environment.
• Previous Hotel Front Office and leadership experience.
• A love for getting the best out of your team by ensuring a positive culture along with development opportunities.
• The ability to work with Opera PMS and a great understanding of hotel operations. 
• Proven experience in providing exceptional service recovery when required.
• Ability to work across a 7-day roster, including shift work.
• Fantastic time management and organisational skills.
• You MUST have permanent working rights allowing you to work in Australia.

THE BENEFITS:

You will work with and lead exceptional people in a supportive, diverse and passionate environment. You will enjoy a flexible range of benefits that include: 

• A market leading 50% F&B discount across all Venues 
• $99 Room rates and a generous friends and family discount 
• Lifestyle benefits including extra leave and earth advocacy days 
• Green future - we are committed to enhanced sustainability practices   
• Dedicated Internal Mobility Programme and reward scheme  
• Online learning, career enhancement and development plans 
• Personalised employee support network  
• Regular service recognition and team events 

Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia's newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just six years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra, along with ambitions for further expansion both in Australia and Internationally. 

Our environment is dynamic and entrepreneurial, we are focused on crafting exceptional customer experiences that reflect the individuality of people within each of our locations.  We are passionate advocates for equality and diversity and welcome individuals to apply through the link provided - we look forward to hearing from you!