Assistant Manager - Full Time

Crystalbrook Flynn is a social butterfly - the natural life of the party. Just steps from the Esplanade boardwalk it is at the centre of the action. Crystalbrook Flynn features 311 stylish rooms and suites and three of the hottest restaurants and bars in town! Add to this two glass swimming pools, conference and event spaces, Eleme Day Spa and a 24-hour fitness centre, it is an inspiring and invigorating Hotel full of energy and innovation.

THE ROLE:

Reporting to the Front Office Manager, this exciting opportunity places you at the heart of our guest experience. You'll be responsible for ensuring that the shifts across the Front Office department run smoothly, efficiently and continue to provide an outstanding guest service. This role is vital, as you'll be leading and motivating the team that makes those exceptional first impressions. The role itself is varied and encompasses the check in and out process, accurate administration, and compliant business management. You will promote the Hotel effectively and communicate efficiently across a wide range of both internal and external stakeholders.

ABOUT YOU:

To be successful in this position, we are seeking individuals who naturally demonstrate: 

•  A genuine ambition for hotel collaboration with strong leadership acumen and experience in driving service standards  
• Recent and demonstrable Hotel Front Office Management experience from high end establishments  
• Strong IT skills - preferably with experience using Opera PMS
• Relevant long term and permanent working rights in Australia  
• A high standard of customer standards and delivery of service  
• A tertiary qualification in Hospitality and/or Hotel Management  
• A natural energy with an ambitious driven for excellence  
• A people centric collaborator with a creative spirit and a respectful and engaging approach to developing and maintaining effective working relationships  

Please note that we are seeking candidates who are eligible to work in Australia, unfortunately, we will not be providing sponsorship at this time. Applicants on short term visas will be required to give a 12-month minimum commitment.  

THE BENEFITS:

You will work with exceptional people in a supportive, diverse and passionate environment and this is a vital position within our team at Crystalbrook Collection. You will enjoy a flexible range of benefits that include: 

• A market leading 50% F&B discount across all Venues 
• $99 Room rates and a generous friends and family discount 
• Lifestyle benefits including extra leave and earth advocacy days 
• Green future - we are committed to enhanced sustainability practices   
• Dedicated Internal Mobility Programme and reward scheme  
• Online learning, career enhancement and development plans 
• Personalised employee support network  
• Regular service recognition and team events 

Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia's newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded.  In just six years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra, along with ambitions for further expansion both in Australia and Internationally.  

Our environment is dynamic and entrepreneurial, we are focused on crafting exceptional customer experiences that reflect the individuality of people within each of our locations.    We are passionate advocates for equality and diversity and welcome individuals to apply through the link provided - we look forward to hearing from you!