Assistant Manager

Crystalbrook Flynn is a social butterfly - the natural life of the party. Just steps from the Esplanade boardwalk it is at the centre of the action. Crystalbrook Flynn features 311 stylish rooms and suites and three of the hottest restaurants and bars in town! Add to this two glass swimming pools, conference and event spaces, Eleme Day Spa and a 24-hour fitness centre, it is an inspiring and invigorating Hotel full of energy and innovation.

The Role:

Reporting to the Operations Manager, this exciting role puts you at the heart of our guest experience! You will ensure Front Office shifts run seamlessly while delivering outstanding service. As a leader, you will inspire, motivate, and create exceptional first impressions.

This dynamic position covers smooth check-ins and check-outs, precise administration and compliant business management. With your natural enthusiasm, you will champion Crystalbrook Collection, ensuring every guest enjoys a seamless, unforgettable experience every day!

About you:

To be successful in this position, we are seeking individuals who naturally demonstrate: 

• A genuine passion for hotel collaboration, bringing bold leadership and a track record of elevating exceptional service standards  
• Recent Hotel Front Office leadership experience, from luxury establishments  
• Strong IT skills - Opera Cloud would be useful although is not essential
• Obsessed with guest experience - you are motivated to deliver the best of service standards
• A hospitality expert, ideally with a tertiary qualification in Hotel or Hospitality Management  
• You are fueled by ambition and positive energy, always striving for excellence  
• A people-first collaborator, blending creativity, respect and engagement to build strong, productive and dynamic teams!  

Please note that we are seeking candidates who are eligible to work in Australia, unfortunately, we will not be providing sponsorship at this time. Applicants on short term visas will be required to give a 12-month minimum commitment.  

The Benefits:

You will work with exceptional people in a supportive, diverse and passionate environment and this is a vital position within our team at Crystalbrook Collection. You will enjoy a flexible range of benefits that include: 

• A market leading 50% F&B discount across all Venues 
• $99 Room rates and a generous friends and family discount 
• Lifestyle benefits including extra leave and earth advocacy days 
• Green future - we are committed to enhanced sustainability practices   
• Dedicated Internal Mobility Programme and reward scheme  
• Online learning, career enhancement and development plans 
• Personalised employee support network  
• Regular service recognition and team events 

Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia's newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded.  In just six years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra, along with ambitions for further expansion both in Australia and Internationally.  

Our environment is dynamic and entrepreneurial, we are focused on crafting exceptional customer experiences that reflect the individuality of people within each of our locations.    We are passionate advocates for equality and diversity and welcome individuals to apply through the link provided - we look forward to hearing from you!