IT Systems Administrator

The role:

The IT Systems Administrator, reporting to the Director of IT Operations, will play a key role in maintaining and optimising Crystalbrook Collection's IT infrastructure. As a valued member of a collaborative team, this role involves managing servers, networks, storage systems, end-user computing and applications, while delivering technical support to internal and external users.

Are you an IT Systems expert seeking your next exciting challenge in hospitality? If so, we have an incredible opportunity for you to join our passionate team!

As our new IT Systems Administrator, you will be responsible for:

• Deploying and configuring IT infrastructure to support business objectives
• Maintaining servers, storage systems and network components for optimal performance
• Monitoring system health, addressing performance issues proactively, and ensuring network stability and security (LAN/WAN, firewalls, VPNs)
• Administering operating systems (Windows, Linux, macOS, iOS, Android) and virtualisation environments (VMware, Hyper-V)
• Overseeing backups, disaster recovery plans and IT security protocols, including audits and incident response
• Providing advanced technical support to guests and workforce, collaborating with the IT helpdesk for timely resolutions
• Assisting with exciting IT projects, such as upgrades, technology rollouts and system migrations
• Partnering with departments to deliver innovative IT solutions enhancing efficiency and the guest experience
• Managing vendor relationships, software licenses and compliance with industry standards
• Documenting IT systems, processes and procedures to ensure knowledge continuity

We are looking for someone who:

• Has extensive IT experience, ideally within hospitality, hotels, or tourism sectors
• Has expertise with PMS, integrated systems, and cloud migration projects
• Holds a tertiary qualification in ICT and has strong knowledge of IT infrastructure, cybersecurity, data management, and emerging technologies
• Has exceptional leadership, communication, and problem-solving skills, with a guest- and team-oriented mindset

What's in it for you?

You will work with exceptional people in a supportive, diverse and passionate environment whilst enjoying a flexible range of benefits that include:

• A market leading 50% F&B discount across all Venues
• $99 Room rates and a generous friends and family discount
• Lifestyle benefits including extra leave and earth advocacy days
• Green future - we are committed to enhanced sustainability practices
• Dedicated Internal Mobility Programme and reward scheme
• Online learning, career enhancement and development plans
• Personalised employee support network
• Regular service recognition and fun team events

Crystalbrook Collection is an award-winning hotel development and management company, with Australia's newest portfolio of distinctive upscale luxury hotels where differences are applauded. After only 6 years in operation, we own and manage over AU$1 billion in hotel assets currently located across NSW and QLD. Our growth phase has escalated with exciting plans that include a new hotel opening in Adelaide in 2026 and Canberra in 2027, with aspirations for further Australian & overseas expansion.