Store Supervisor | COACH | Emporium

About us

Coach was founded in 1941 and today is a leading New York design house of modern luxury accessories and lifestyle collections. We attribute the prominence of the Coach brand to the unique combination of our original American attitude and design, our heritage of fine leather goods and custom fabrics, our superior product quality, and our commitment to the customer experience. 

At Coach, we bring together strong, collaborative people in a culture of mutual respect, support, accountability, and passion for the brand and product. Our goal is to offer an inspirational and modern workplace that allows for exceptional talent to thrive.

Coach is part of Tapestry Inc, a global house of brands, that also has Kate Spade .

We are looking for an enthusiastic Store Supervisor who is responsible for leading our sales team and overseeing daily store operations.

Roles and Responsibilities:

• Responsible for working alongside our Store Manager and Assistant Store Manager to inspire our dedicated team to develop a client-centric mindset, build a collaborative and positive team culture.
• Communicate our brand vision, drive store results, and develop a strong customer base in our fast-paced store.
• Support the store manager and assistant store manager in implementing sales strategies, monitoring store and employee performance and morale.
• Ability to provide ongoing training and support for our sales team.

Your Contribution and Experience:

• At least 2-3 years prior experience as a Retail Sales Associate/ Team leader.
• Effective communication skills, including interpersonal skills to adapt communication depending on interaction with internal and external stakeholders.
• Basic computer skills, along with an understanding how to use systems (ex. POS).
• A passion for the retail environment and providing exceptional customer service.
• Flexible schedule to meet the needs of the businesses trading hours.
• An ability to demonstrate a can-do attitude and react positively to changing work demands.
• Previous Experience supervising at least a team of 10-15.

Benefits and Perks:

• Employee Purchase Program - enjoy amazing products with exclusive discount rates across Coach and Kate Spade!
• Great learning and development opportunities leading to career growth - We want to know how you want to grow!
• Collaborative working environment, working alongside a passionate and dedicated team.
• Extensive support and collaboration directly with our Head Office (Alexandria) team
• Focus on wellness (including EAP program) and giving back to the community.

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what's possible.