Who we are:
We provide outstanding, customer-focused health, aged care and disability services to Australians in their own homes, and in the community via our 2 healthcare brands, Plena and Claro
Claro Aged Care and Disability Services – A leading provider of aged care and disability services across Australia. Our name ‘Claro’ comes from Latin and means ‘to brighten’ – and we’re here to enable you to shine. Whether you or a loved one are seeking support to stay independent at home, comprehensive care to meet personalised goals, or a new specialist disability home – we’ll work in partnership with you and make it happen.
The Opportunity:
Reporting to the General Manager, Clinical Services the Quality & Risk Manager will be responsible for working across Claro to ensure the highest standards of service quality are delivered, in line with all legislative requirements, leading associated regulatory audits. The position will lead a discrete team of quality analysts and administrators; working with operational teams to identify and support service improvements. This role will work closely with Claro Clinical Practice Managers and Service Delivery Managers to ensure quality, risk and compliance projects and initiatives are realised.
You will be responsible for, but not limited to:
- Leading the Claro Quality Improvement Plan which outlines activities to deliver improved outcomes for customers.
- Collecting and analysing data and trends on aspects of quality, risk and safety and report findings that stimulate continuous improvement
- Leading the internal audit function to identify areas for ongoing improvement
- Guiding improvements in achieving new staff mandatory compliance and maintaining current staff compliance
- Leading risk management across the business, including maintaining and reviewing risk register, identifying and escalating risks that arise, and ongoing oversight of IMS (Riskman).
- Monitoring business risk, ensuring all complaints, compliments, continuous improvement actions and audit/risk assessment outcomes are actioned in an appropriate and timely manner.
- Providing regular compliance reporting to key stakeholders and contribute (as required) to ELT and board reporting.
To be successful in this role you will have
- Demonstrated experience and skills in quality services management including audit
- Extensive knowledge of and experience in the Community Services sector including NDIS
- Excellent interpersonal and communication skills, both written and verbal
- Outcome and delivery focused with strong time management skills meeting stakeholder expectations
- High level of written and verbal communication skills
- Tertiary qualification in Nursing or in health-related field (Preferred)
Additional Requirements:
- NDIS Worker Screening Check
- National Police Certificate
- Current Driver’s license
What’s in it for you:
- Opportunity to work for the nation's largest disability and aged care provider, with a rapidly growing and progressive vision
- Friendly team environment with a great community care spirit
- 9-day working fortnight for work-life-balance
- Employee Assistance Program for staff and their families
How to apply
To apply select the ‘apply’ button and you will be redirected to our website to commence your application.
- Please note: Candidates may be shortlisted and interviewed prior to closing date, apply today!
Claro prides itself on being an equal opportunity employer. We encourage applications from all backgrounds, ages and gender as well as people who identify as First Peoples, LGBTIQ+ and people with a disability.