Associate Engineer (Networks) - Service Performance Operations CentreHybrid

As a SPOC (Service Performance Operations Centre) Network Engineer the role will require you to work on various customer sites to support networking infrastructure. The work will be diverse day to day covering both operational incidents and tasks.

You will use your experience, knowledge of networking infrastructure and initiative to resolve networking issues at customer sites. These skills will be needed to ensure that networking devices are configured to the highest standards to meet customer requirements. 

Your excellent communication skills will be needed in every aspect of your day to day work. Such as working remotely with facilities engineers on customer sites to either resolve incidents or change existing infrastructure, updating our customers on the status of faults and what information or assistance you need from them to resolve issues on their network. Excellent communication skills are key to this role as you will be required to liaise with various internal and external stakeholders.

You will use your diligence and initiative to take ownership of any issues identified on a customer site to develop an acceptable solution that meets customer requirements while maintaining the integrity, security and reliability of the installed networking infrastructure.

Why work for Cenitex 

Cenitex supports a modern, agile and productive public sector, and is driven by the Government’s commitment to a digital Victoria and better outcomes for the community. Cenitex’s purpose is to be the Victorian Government’s trusted IT Partner. We know uniting the best technology and the brightest individuals is the key to our success and we know it is our people who bring our values to life and contribute to the success of our customers, organisation and their colleagues. 

Our People promise is that we treat our employees as people, not workers. We provide an exceptional life experience, and we focus on the feelings, not just the features that match employee needs. We do this by providing deeper connections, having a shared purpose, an inclusive environment, providing interesting work and allowing flexibility. 

Culture and Benefits 

Cenitex provides employees with essential support through all that life presents and want our employees to bring their whole selves to work. We encourage and support professional development and offer a flexible working environment with a focus on employee work-life balance. Here’s a taste of what’s on offer:  

• Flexibility - spans where, when and how we work best  
• Hybrid working - offers employees to work remotely 3 days a week, however it all starts with a conversation and from a place of flexibility 
• Employee discounts - up to 10% across 500 retailers 
• Automatic salary increases  
• Centrally located - state-of-the-art offices and end of trip facilities in the heart of CBD 
• Inclusive parental and carers leave entitlements.

We are proudly a WORK180 Endorsed Employer for all women and strongly encourage women to apply to the role. 

About the role

What you'll be involved in: 

• Identifying and resolving logical network infrastructure issues at customer sites 
• Installing, commissioning and decommissioning network infrastructure equipment 
• Carrying out scheduled maintenance on networking infrastructure 
• Creating and implementing network changes for projects and normal operations 
• Communicating with customers, network engineers, and third-party support vendors 

You'll need to have: 

• Customer focus to deliver excellent customer service 
• Excellent time management skills  
• Experience working with the following networking technologies is essential : 
• Routing and switching  
• Wireless  
• Firewalls 
• Software Defined WAN (e.g. Meraki) 
• Network monitoring tools such as SolarWinds 
• Ability to clearly communicate at all levels of the business and with third-party support vendors 
• Be a positive and contributing member of a professional networking team 
• Willing to be part of an after-hours on call roster 

If you don't match the experience above 100%, that’s ok! Please still put your application through. If this is not the role for you, please create a profile to join our talent community using https://www.livehire.com/careers/cenitex/jobs 

For more information about the role and the numerous employee benefits, check out the Position Description and Life at Cenitex document by clicking the “Apply Now” button.  

Watch some great videos of our staff on our careers page www.cenitex.vic.gov.au/careers to get a better idea of what it could be like to be a part of the Cenitex team. 

Our Commitment to Diversity  

Cenitex is proud of its diverse group of employees with a unique mix of skills and talent. We believe diversity and inclusion enhances our workforce capability and culture in delivering outstanding technology services and solutions for our customers. We embrace differences in gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation.  

Cenitex is an equal opportunity employer. We highly encourage applicants from diverse backgrounds, abilities, Aboriginal and Torres Strait Islander people to apply. 

To apply 

Cenitex is a fast-moving organisation with lots to deliver - so we may not always wait until the job ad expires before reviewing applicants. As a result, you should submit your application as soon as possible. 

To apply, simply complete an application through our LiveHire system.  

Note: applicants are not required to provide a separate document addressing the Key Selection Criteria. You may also be required to complete a video introduction as part of the recruitment process.  

We’re committed to being inclusive when we hire people and understand that adjustments are sometimes needed. If you require adjustments to complete your application, assessment task or interview it is important you let us know so we can support you. You will not be disadvantaged if you request adjustments. We want all applicants to perform at their best and compete with other applicants equally. 

For any further questions or support contact Cenitex.recruitment@cenitex.vic.gov.au.