Equipment Service Advisor

The Opportunity

Our Auckland Branch have an exciting opportunity for an enthusiastic Equipment Service Advisor to join our team. This role is integral to the success of CablePrice, we are looking for someone who wants to provide our customers with exceptional service.

In this role, your focus will be to provide a complete solution for the delivery of maintenance and service work to our customers, ensuring the customer experience is positive and maximised. You will become the point of contact for our customer, providing relevant, accurate, and timely information through each stage of the service process, ensuring customer expectations are not only met but exceeded building long lasting strong relationships.

Responsibilities include:

• Proactive service scheduling by keeping in touch with valued customers.
• Working on increasing after sales profitability.
• Working closely with the workshop to maximise utilisation of resources.
• Managing the work in progress (WIP) in partnership with the workshop.
• First point of contact for customers on the day to capture all repair and service work in detail.
• Present full service details and explain additional repairs and requirements to clients for authorisation.
• Processing of customer payment for invoices.
• Monitoring of daily repair orders and keeping customers informed of progress, delays and collection time.
• Raising Internal / warranty & customer invoicing and purchase orders.

To be successful in this role you will have:

• Excellent customer service skills.
• Proven organisational and planning skills.
• A strong commitment to Health and Safety.
• Exceptional stakeholder engagement skills.
• Excellent interpersonal skills both verbal & written.
• High level of computer literacy.
• The ability to perform under pressure and to prioritise and multitask in a time-driven environment.
• Demonstrated problem solving, logistics and/or service experience.
• Knowledge of the automotive or heavy transport industry would be desirable and will prove beneficial.

Why join us at CablePrice

• Competitive pay rate: A rewarding salary ranging from $70,000 - $85,000, dependent on skills and experience.
• Company Health Insurance: Southern Cross's 'Wellbeing One' plan to all staff as well as discounted premiums for your immediate family
• Training & Career Development Opportunities: We invest in our employees with ongoing coaching, training, and professional development as well as succession planning and we look to promote from within
• Uniform & PPE Gear: Customer-facing employees and technicians are supplied with uniforms and PPE gear, including prescription safety glasses
• Boost Employee Benefits Program: Boost connects our employees with amazing discounts and offers from over 50 of New Zealand's favourite brands and stores
• Stability: Work for a well-established, reputable company in a permanent full time position (40 hour week) with long term job security
• Company Culture: Supportive management who value your input in finding new and improved ways to achieving success
• Refer a Friend Bonus: Employees can earn up to $2000 with a successful referral
• Employee Assistance Programme (EAP): Enables employees to access services to address personal and professional challenges, enhancing their wellbeing, and promoting happiness and productivity in the workplace

About us

CablePrice (NZ) Ltd is a subsidiary of Hitachi Construction Machinery Co. Ltd with a nationwide sales, parts and service network. CablePrice is New Zealand's exclusive authorised dealer for Hitachi Construction Machinery, Bell Equipment, HSC Cranes, Montabert and Isuzu Industrial Engines. We are also authorised sales, parts and service dealer for Isuzu Trucks in Wellington, and as of recently the full range offered IVECO from their light commercial, 4x4, right up to heavy duty on and off hi-way truck range in Palmerston North and Hastings.

As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.

If you want to work with the best, are passionate about excellent customer service and want a successful future with CablePrice then this is the perfect role for you. Apply now!