Facilities & Maintenance Manager

Property Manager

Reports to: Managing Director

Role Overview: We are looking for a proactive and highly organised Facilities & Maintenance Manager to oversee the day-to-day operations of our commercial properties. This role is responsible for the ongoing maintenance, repair, and operational efficiency of our facilities, ensuring a safe and well-functioning environment for all staff and customers. The ideal candidate will have a strong background in facilities management within the hospitality or retail sectors and will bring an expert level of experience in maintenance coordination, equipment management, and facility operations.

Key Responsibilities:

• Facilities Maintenance & Repair: Oversee the maintenance and repair of all assigned facilities, ensuring equipment and infrastructure are in optimal working condition for daily operations.
• Operational Coordination: Collaborate with internal teams to ensure that equipment, maintenance schedules, and facility requirements are met efficiently and within budget.
• Equipment & Systems Management: Maintain and update records of warranties, service contracts, equipment inspections, and ongoing repairs for key operational assets like kitchen equipment, refrigeration, HVAC systems, and mechanical ventilation.
• Vendor & Contractor Liaison: Manage relationships with contractors, tradespeople, and maintenance vendors. Negotiate pricing and oversee contracts to ensure high-quality service at competitive rates.
• Licensing & Compliance: Ensure that facilities comply with legal and regulatory requirements, including safety standards, health inspections, and government licensing for operations.
• Emergency Maintenance Response: Be available for emergency calls outside of standard business hours, responding quickly to breakdowns or urgent maintenance needs.
• Budgeting & Planning: Assist with budget preparation, ensuring the allocation of resources for maintenance and repair tasks is efficiently managed. Provide recommendations for purchasing new equipment or upgrades.
• Inventory & Equipment Management: Maintain an inventory of equipment, manage storage, and oversee the distribution of necessary supplies for facility operations.
• Operational Support: Ensure that facilities are ready for regular business and special events by coordinating set-up, maintenance, and tear-down as needed.

Critical Requirements:

• Proven experience in facilities and asset management, ideally within the hospitality or retail sectors.
• Strong understanding of commercial kitchen equipment, refrigeration, HVAC systems, and mechanical ventilation.
• Ability to liaise effectively with contractors, tradespeople, and operational teams to ensure timely repairs and maintenance.
• Solid knowledge of health and safety regulations, licensing requirements, and compliance within the hospitality industry.
• Available for emergency maintenance and breakdowns outside of normal business hours.
• Excellent organisational skills, with the ability to prioritise tasks and manage time effectively.

About You:

• Proactive, with a hands-on approach to problem-solving and a strong sense of initiative.
• Excellent communication and interpersonal skills for coordinating with internal teams and external contractors.
• Strong negotiating skills for managing vendor relationships and ensuring competitive pricing.
• High level of proficiency with Microsoft Office applications and other digital tools used in facilities management.
• A detail-oriented professional with a high level of professionalism and work ethics.