Operations Manager

Are you ready to help transform the burger experience? At Burger Urge, we’re not just serving food; we’re creating authentic, memorable dining moments. Join us as we bring back the joy of local restaurants filled with great food, music, and an unforgettable atmosphere!

Our Values: We’re all about ambition, aiming to be the best and leaving the competition in the dust. Passion drives us—our love for our products and the brand we’re building together is what gets us up in the morning. Quality is key; we don’t settle for anything less than perfection. Authenticity is huge for us; we embrace creativity and stand out in everything we do. Adventure is in our DNA—we’re all about taking risks because that’s where the fun is. And of course, integrity is our foundation; we’re committed to making a positive impact in everything we do.

Role Purpose: As our Regional Manager, you’ll be the driving force behind our Franchise Partners and Corporate Venues, building strong, trust-based relationships across your territory. You’ll ensure that every venue shines, delivering outstanding performance and customer experiences.

Key Responsibilities Include:

• Sales & Finance: Collaborate with both Franchise and Corporate venues to supercharge sales. Dive into sales mix analysis and fine-tune local marketing plans while keeping a close eye on financial health.
• Customer Experience Champion: Create a buzz! Manage customer feedback, streamline wait times, and ensure our venues deliver top-notch experiences. Your training and coaching will set the standard.
• People & Training: Lead the charge on operational efficiency by analysing key metrics and optimizing staff performance. Ensure smooth recruitment and onboarding processes.
• Inventory & Cash Management: Keep costs in check! Manage inventory effectively, maintain quality standards, and ensure compliance with food safety regulations.
• Operations & Facilities: Oversee maintenance and operations, ensuring venues run like well-oiled machines, all while adhering to budgetary guidelines.

Skills & Experience:

• Leadership Flair: Exceptional coaching and leadership abilities.
• Inventory Know-How: Solid understanding of inventory control principles.
• Organizational Pro: Masterful at prioritizing and managing workflows.
• Local Market Insight: Strong community ties and market knowledge.
• Communication Pro: Clear and effective communication with all stakeholders.
• Experience Required: Proven background in venue and senior operations management.
• Financial Acumen: Strong skills in budgeting, forecasting, and cost control.

Why Join Burger Urge?

You'll experience a dynamic and supportive culture that champions innovation and growth. We believe your journey matters, so we offer plenty of career advancement opportunities to grow together. Enjoy competitive compensation with a rewarding salary package and fantastic perks. We also prioritize wellness, providing healthy office snacks to fuel your day. Plus, you can take advantage of exclusive discounts on our amazing brand. And don’t worry about the commute—our office is conveniently located and easy to access.

Are you ready to help transform the burger experience while supporting both our franchisees and corporate venues? If you’re passionate about driving excellence and shaping the future of an iconic burger brand, we want to hear from you!

Apply now and bring your leadership to Burger Urge—where your expertise will be the key to our success!