Retail Supervisor

Burger Urge Palmerston Retail Supervisor

Burger Urge (BU) has been making delicious and juicy burgers for 16 years! We believe in making burgers the way they should be. We use premium local ingredients for our delicious, classic, and on-trend recipes.

Burger Urge is a fast-growing and dynamic restaurant chain with a passion for burgers. We are looking for an experienced and hands-on Retail Supervisor who is committed to delivering exceptional customer service and driving a positive workplace culture.

Our vision is not just to grow a ‘successful restaurant chain’ or a ‘great burger brand’ – This is a narrow view of who we are as individuals & as a collective. 

Our vision is to develop a group of companies that seamlessly integrates beautiful product design in the areas of food and entertainment, music, film, art, and fashion in order to create one of the world’s leading food, retail & lifestyle brands. 

Our vision is to redefine the food and hospitality industry just as Apple redefined computers and how Nike redefined sporting apparel. 

Our vision is to reimagine a better future for our industry, people, animals, and planet, and create beautiful products and experiences that reflect our interests, values, beliefs, and aspirations as individuals and as an organisation.  

As a Retail Supervisor, you will be responsible for ensuring that the restaurant runs smoothly and efficiently on a daily basis. You will supervise a team of staff members and ensure that they provide exceptional service to our customers. Additionally, you will oversee the preparation and serving of food and beverages, manage inventory and supplies, and handle customer complaints and concerns.

The Role

• Manage day-to-day operations of the restaurant
• Hire, train, and supervise staff members
• Create and maintain employee schedules
• Ensure that all food and beverages are prepared and served in a timely and efficient manner
• Monitor inventory levels and order supplies as needed
• Ensure that the restaurant is clean and presentable at all times
• Handle customer complaints and concerns in a professional and timely manner
• Assist with marketing and promotional activities
• Maintain high levels of customer satisfaction and loyalty

Burger Urge Perks

• Generous employee discount on all menu items and merchandise
• Growing company with expanding roles and promotion pathways
• Strong market position within the industry with ongoing job security assured.
• Burger Urge is the most creative brand in the industry today, which flow into our operating structure and management processes.

What are we seeking?

• Experience in a supervisory role in the retail, restaurant, or hospitality industry.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Knowledge of food safety and sanitation regulations.
• Ability to work flexible hours, including evenings and weekends.
• Excellent customer service skills.

*If you don't have the necessary experience please still apply to be considered for future managerial roles

*Open to VISA candidates

If you are an energetic, hardworking, and motivating individual who is passionate about delivering exceptional customer service and driving positive change, we would love to hear from you. Please submit your resume detailing your experience and qualifications for the role.