Customer Service Officer

Enhancing our Bullivants customer centric philosophy, our Customer Service Officer (CSO) will be forefront of delivering an exceptional experience through resolution of queries, order and quote processing and connecting customer to product either in branch or via phone or email.

This is a permanent, full-time opportunity and will be based onsite at Bullivants Emerald branch, Monday to Friday leaving your weekends free!

What your new role will encompass:

• Resolve sales enquiries within our branch or via phone and email
• Build engaging relationships with our customers and internal stakeholders daily
• Process customer orders, quotes, and manage end-to-end customer interactions
• Provide product-based information and cross-selling where required
• Ensure customer requests are actioned in a timely manner within allocated timeframes

To be successful, you will have:

• Previous experience within a Sales or Customer Service environment
• Ability to work unsupervised in a small team
• Excellent oral and written communication
• Comprehensive computer literacy specifically with Excel and Word
• Strong time management skills with a solution focused approach to problem solving
• Be safety minded and promote all things safety within our branch
• Experience in the lifting and heavy rigging industry advantageous

What we offer our team members:

• Career development and progression pathways
• A supportive network of leaders and co-workers
• Discounts to Bunnings, Kmart, Officeworks, Target
• Access to our Work Perks program offering hundreds of discounted products and services
• Refer-A-Friend and earn up to $2,000 per successful referral
• Access to short term incentives and an attractive shares plan

Want to know a more about Bullivants? Explore on LinkedIn: https://www.linkedin.com/company/bullivants/life/explore

Next Steps

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.

Bullivants also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTI+ community and people with disabilities.

Bullivants does not accept unsolicited applications. All applications should be made directly through the Bullivants Careers website.