Course Advisor

About this Role

Builders Academy Australia (BAA) is seeking a highly driven Course Advisor to join our dynamic sales team. This role is perfect for someone with a passion for achieving targets and delivering exceptional sales results. You'll be responsible for advising prospective students on BAA’s course offerings and matching them with the qualifications that best align with their aspirations. You'll work with warm leads generated via inbound enquiries from multiple sources, ensuring that every opportunity is maximised to drive enrolments and grow our student base.

Key Responsibilities:

• Proactively managing inbound and outbound enquiries via phone, email and sms to convert leads into enrolments.
• Delivering comprehensive and accurate course advice to prospective students.
• Exceeding daily/weekly sales and enrolment targets through effective sales techniques and strategies.
• Assessing student eligibility for funded training opportunities and clearly communicating the benefits.
• Preparing and processing enrolment documentation to a high standard of accuracy.
• Leveraging organisational systems (e.g., Salesforce) to track, manage, and report on sales performance.
• Implementing strategies to enhance lead conversion and pipeline management.

About You

We’re looking for a sales professional who thrives in a fast-paced, target-driven environment and is passionate about helping others achieve their goals. You’ll bring:

• Proven sales experience, with a track record of meeting or exceeding sales targets.
• Strong ability to engage and build rapport quickly over the phone or in person.
• Experience in a call centre, telesales, or similar environment, ideally within the VET or education sector.
• Outstanding communication skills, both verbal and written, with the ability to tailor your approach to diverse clients.
• Confidence in using CRM tools such as Salesforce to manage leads and track performance.
• A results-driven mindset with the ability to work independently and collaboratively in a team.
• High attention to detail and organisational skills to handle multiple leads and enquiries efficiently.

Why work with us? 

We are a leading training provider in the building and construction industry. Awarded the 2021 Victorian small training provider of the year. 

We have a strong on-going commitment to quality and service to our customers and a deep culture in building stable and rewarding futures for our people. This is an exciting opportunity to be part of a successful RTO that continues to grow and diversify its services. 

Lead change, shape the world with our students and apply for your new role now. To find out more about us, please visit www.buildersacademy.com.au 

Who are we? 

Builders Academy Australia (BAA) is a Registered Training Organisation (RTO) that works with employers, industry, and students to achieve exceptional training results. 

We live and breathe building and construction. We intimately understand the industry and have strong relationships within the building and construction community and the education sector. Based on the principle of “builders training builders”, we draw on our deep industry connections to ensure the highest quality curriculum and training services to meet industry needs. 

BAA and CWBTS are part of UP Education, a leading dual sector education group, operating 40+ campuses in 18 locations across New Zealand and Australia. To find out more about UP Education, please visit www.up.education 

Our application process: 

Questions about your identity help us appreciate the diversity of individuals looking to work at UP Education, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students. These are voluntary disclosures and candidates can elect not to answer these questions. 

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.