INTERNAL ONLY - VISITOR EXPERIENCE COORDINATOR

Personnel Area: Brisbane Infrastructure

Branch: Public Space Operations

Salary Range: Band 5 – From AUD $91,900 to $104,172 (Remuneration stated is for the full-time positions)

Work type: Temporary Full-time

Duration: Up to 6 months 

Our Business

Brisbane Botanic Gardens Mt Coot-tha are recognised as Queensland's premier subtropical botanic gardens, much loved by Brisbane and over 1.2 million visitors per year. The Gardens provide extraordinary opportunities for community engagement, recreation, learning and participation. The Gardens also play an active role in promoting Brisbane as a New World City, whilst teaching residents how they can contribute to Council’s visions of “Brisbane. Clean, Green, Sustainable”.

We currently invite applications for an experienced, passionate and dedicated Visitor Experience Coordinator to run our visitor information centre.

As Visitor Experience Coordinator, you are responsible for providing high-quality customer service for all visitors, to ensure an exceptional welcome on arrival and that all visitors leave having had a memorable visitor experience. You’ll also supervise casual customer service staff while overseeing operations of the Mt Coot-tha Visitor Information Centre.

The role suits an individual who enjoys working both indoors and outdoors, thrives in being part of a great team, with a genuine passion for providing exceptional customer service.  You’ll play a key role within the Visitor Experience team that coordinates all education, interpretation and volunteering at the Gardens.

The ideal candidate will have previous experience in the delivery of high-quality, responsive customer service at a botanic garden or similar facility, along with experience in management of events, art exhibitions, advertising and policies and procurement methods. The role may require working weekends and afterhours on occasion.

To be considered you will have:

• demonstrated evidence of capabilities in Council’s Leadership Blueprint to deliver performance excellence and a values-based culture
• demonstrated understanding of visitor experience coordination and strong customer service skills
• highly developed communication, interpersonal and written communication skills
• ability to develop visitor engagement strategies and plans
• highly developed customer engagement skills
• project management skills and the ability to monitor and report on multiple projects.

Benefits of working for Council: CLICK HERE

How to apply:  Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and cover letter (of no more than one page) demonstrating your suitability to the position.

*Eligibility for internal only roles includes external applicants who identify as Aboriginal and/or Torres Strait Islander and/or as a person living with a disability. Applicants from these groups are required to complete the diversity and inclusion questions on the application form to enable Council to determine eligibility.

This role may require a Criminal History Check.

For more information: Please call Libby Watkins on 07 3178 0115

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.

Application Closing Date: Wednesday 4 December 2024 at 11:55pm

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.

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