END USER COMPUTING MANAGER

Req ID:  662533                    

Personnel Area: Organisational Services                         

Branch: Information Services

Salary Range: Band 8 - $139,957 to $151,454.

Work type: Permanent full-time       

Our Business

Organisational Services division supports, equips, and helps guide Council to deliver the Brisbane Vision through centralised corporate services and a customer focused approach.

Our Branch

Information Services Branch (ISB) is responsible for Council's information and communications technology (ICT) strategy, information management and service delivery.

Our branch helps Council use ICT effectively to improve business functions and deliver benefits to the community.

The Role

The End User Computing Manager leads the delivery and management of ICT desktop services to all areas of Council.

This role manages and leads services delivered by four teams, these include; Desktop Services; End User Computing, Citrix Virtual Desktop; and VIP Support which support Ward Offices, the Offices of the Lord Mayor and CEO. 

The Candidate

We are looking for an engaging and collaborative leader who understands and delivers a customer services approach.

You will have extensive experience in the delivery of desktop and end user services and able to lead the team to deliver an innovative and a more custom approach for our customers. 

To be successful you will have:

• extensive experience in leading and managing professional teams and in the delivery of desktop services in a complex business environment
• demonstrated experience in providing innovative desktop solutions to end users
• extensive analytical and diagnostic skills
• highly developed communication and interpersonal skills to coach, consult, and influence
• experience in contract and vendor management
• extensive experience in business performance and continuous improvement practices.

 Benefits of working for Council: CLICK HERE 

How to apply:  Click on the 'Apply' button below to complete your online application. 

Please upload your current resume and cover letter (of no more than one page) that demonstrates how you meet the requirements of this role. 

This role requires a Criminal History Check.

For more information:  Please contact John Hefez on 3178 3859 or john.hefez@brisbane.qld.gov.au

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.

Application Closing Date: Monday 27th January 2025 at 11:55pm AEST

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.