INTERNAL ONLY - DEPOT COUNTER OFFICER

Personnel Area: Transport for Brisbane

Branch: Transport Operations

Salary Range: Band 4 ($82,995-$89,095) (Remuneration stated is for the full-time positions)

Work type: Permanent Full-time. 2 Positions.

Location: Willawong/Sherwood.

Our Business

Transport for Brisbane is a division that brings together Commercial and Contract Services, Engineering and Asset Management, Strategy and Network Services, Transport Operations and Future Transport Readiness. Together, these branches help keep our city moving. Whether by bus, CityCat or ferry, e-bike or e-scooter, and soon - Metro, our division manages bus contracts with Translink, ferry, e-mobility scheme and personalised public transport operators, that enable us to support the transport choices of Brisbane residents and visitors. 

Our Branch

Transport Operations is responsible for the delivery of bus network services from seven bus depots, as well as the coordination and control of the bus network through the Network Coordination Centre. We work diligently to ensure the smooth operation and efficiency of the bus services provided to the community.

The Role

Transport for Brisbane is seeking a Depot Counter Officer to contribute to the efficient operation of their services.

In this role, the Depot Counter Officer will be responsible for performing front counter operations at the depot in a professional and efficient manner.

Key responsibilities include providing excellent customer service, ensuring the timely dispatch of buses, maintaining accurate documentation, and acting as a liaison for bus operators to resolve issues. The Officer will also handle administrative tasks, comply with work health and safety duties, and collaborate with team leaders to establish performance standards.

The Officer should have good knowledge of bus routes and the Brisbane area, as well as a strong understanding of the Heavy Vehicle National Law and Chain of Responsibility.

This is a unique opportunity to play a crucial role in supporting the smooth operation of Transport for Brisbane and delivering exceptional service.

To be successful you will have:

• demonstrated ability to effectively allocate work to meet business needs – ie the timely dispatching of buses. 
• demonstrated ability to complete all documentation, including payroll information, with a high degree of accuracy. 
• demonstrated well developed customer service, verbal and written communication skills, including the ability to develop and maintain relationships with internal and external stakeholders (eg handling routine requests and complaints), and the ability to apply these in a busy work environment.
• demonstrated ability to prioritise and solve problems (including Bus Operator problems) effectively with calmness, sensitivity and accuracy.
• a demonstrated ability to use Council (or similar) systems and software packages to manage information and resources to a high standard.
• ability to contribute to team direction, give and receive feedback and achieve agreed performance standards in order to contribute to a culture of performance excellence.

Benefits of working for Council include:

• flexible working hours, and flexible arrangements
• free gym and wellness centre
• award winning superannuation fund
• generous leave provisions
• competitive salary. 

Benefits of working for Council: CLICK HERE

How to apply:  Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position.

*Eligibility for internal only roles includes external applicants who identify as Aboriginal and/or Torres Strait Islander and/or as a person living with a disability. Applicants from these groups are required to complete the diversity and inclusion questions on the application form to enable Council to determine eligibility.

For more information: Please call Gema Santos on +61 7 3178 1863 

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.

Application Closing Date: Sunday 23rd February 2025 at 11:55pm

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.

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