INTERNAL ONLY - CONTRACT SERVICES OFFICER

Personnel Area: Brisbane Infrastructure

Branch: City Standards/Waste and Resource Recovery Services

Salary Range: (Band 4) $82,995 - $89,095 (Remuneration stated is for a full-time position)

Work type: Temporary Full Time

Duration: December 2025

Location – Regional Operations Centre – Eagle Farm

Our Branch

Waste and Resource Recovery Services (WaRRS) branch delivers waste management, resource recovery, litter prevention and waste minimisation initiatives for Brisbane residents. 

WaRRS manages contracts for waste and recycling bin collection, waste disposal, green waste and dead animal collection. We work towards a cleaner Brisbane by discouraging littering and installing public place recycling and litter bins to keep our streets clean. We also help to build a cleaner, greener city by encouraging waste minimisation and recycling through a range of education initiatives and community involvement. 

The Roles

We have multiple Contract Services Officer roles who operates in the Field or in the Liaison team (office based).

Field based officers monitor contractor performance in the field and are assigned to a region. You would prepare waste infrastructure for new developments and park upgrade, investigate customer queries, and provide support to contractors during incidents in the field.

Office based Liaison team members investigate customer queries using phone, email and online channels, undertake desktop assessments to review new waste applications (e.g. in-home services), manage community event bin requests, and coordinate service delivery with the contractor.

To be successful you will have the ability to: 

• supervise and administer service contracts
• contribute to team directions, give and receive feedback and achieve agreed performance standards
• provide high quality customer service to internal and external, including contractors and residents
•  work independently and effectively in a field environment while managing workloads with competing priorities and deadlines
• effectively problem solve and achieve quality and value for money outcomes within tight timeframes.

If you’re wanting to be working outdoors in a role with autonomy and customer focus, we’d love to hear from you. An understanding of the waste management industry or environmental risk management would be highly regarded.

Benefits of working for Council: CLICK HERE 

How to apply:  Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and a one-page cover letter demonstrating your suitability to the position. 

*Eligibility for internal only roles includes external applicants who identify as Aboriginal and/or Torres Strait Islander and/or as a person living with a disability. Applicants from these groups are required to complete the diversity and inclusion questions on the application form to enable Council to determine eligibility. 

This role will require a driver’s licence and a Criminal History Check. You may also be required to undertake a pre-employment medical assessment to assess your ability to perform the genuine occupational requirements of the role.

For more information:  Please call Lillian Moriarty, Talent Partner, on 3178 7205.

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team. 

Application Closing Date: Tuesday 15 April 2025 at 11:55pm AEST

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.

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