INTERNAL ONLY - CLIENT OPERATIONAL AND DEVELOPMENT LEAD

Personnel Area: Brisbane Infrastructure – City Standards 

Branch: Public Space Operations  

Salary Range: Band 6 $108,005 - $119,507 (Remuneration stated is for the full-time positions) 

Work type: Temporary Full-time 

Duration: Up to 12 months 

Our Business  

City Standards provides high quality and value for money construction, maintenance and services to Brisbane ratepayers. With over 1900 employees, the work undertaken by the City Standards teams plays a big part in enhancing Brisbane's liveability. 

Our Branch  

Public Space Operations is a service delivery, customer focused and commercially driven business that prides itself on keeping Brisbane’s streets and public spaces clean, green and safe for the enjoyment of residents and visitors alike.​​​​​​​ 

The Role  

As the Client Operational and Development Lead you will play a crucial role in leading and supporting operational changes within the Public Space Operations business. The primary focus of the role is to provide governance for changes impacting on Public Space Operations.  

The role reports to the Manager, Operations and has several key responsibilities. You will take the lead in displaying customer-focused behaviour and promoting a culture based on our values. This includes effectively engaging with and building strong relationships with important business stakeholders. Additionally, you will play a crucial role in supporting the development and implementation of operational business improvements. When incidents, problems, or issues arise, you will be responsible for troubleshooting and conducting root-cause analysis to identify and address their underlying causes. 

To be successful you will have: 

• extensive experience in providing excellent customer service 
• highly developed skills in managing and presenting data for business outcomes 
• the ability to negotiate and communicate with staff and management at all levels 
• experience in proactively promoting and guiding continuous improvement and business process changes 
• strong written communication skills for concise presentations and guidelines 
• problem-solving skills for analysing business requirements and making recommendations 
• a familiarity with business process and application management tools for driving continuous improvement 
• proven ability to work independently and in a team under pressure, meet deadlines, and achieve outcomes across multiple projects in a complex environment. 

Benefits of working for Council include:  

• flexible working hours, and flexible arrangements  
• free gym and wellness centre  
• award winning superannuation fund  
• generous leave provisions  
• competitive salary.   

Benefits of working for Council: CLICK HERE 

How to apply: Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position. 

*Eligibility for internal only roles includes external applicants who identify as Aboriginal and/or Torres Strait Islander and/or as a person living with a disability. Applicants from these groups are required to complete the diversity and inclusion questions on the application form to enable Council to determine eligibility. 

For more information: Please call Claire Poless on 07 3403 7508  

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team. 

Application Closing Date: Thursday 17 October 2024 at 11:55pm 

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion. 

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