Personnel Area: Organisational Services
Branch: Information Services
Salary Range: Band 6 $108,005 to $119,507(Remuneration stated is for the full-time positions)
Work type: Temporary Full-time
Duration: 3 months (with possible extension)
Are you a passionate ICT leader dedicated to excellence in customer service, team cohesion and professional growth?
Do you thrive in a busy and fast paced environment always ready to pivot and respond quickly to a changing environment?
If yes, this role will appeal to you…
The Team
ICT Service Operations within Brisbane City Council’s Information Services Branch is responsible for the day-to-day operations of Council's ICT environment, encompassing more than 7,500 computers, 450 key applications/software, and various other ICT equipment, ensuring technology is reliable, secure and supported.
Services include operating, managing and maintaining hardware, software, voice and data networks, providing support services to end-users, change management of the ICT environment, and is responsible for incident, change and problem management resolution.
The Role
This is a multi-faceted team leadership role in a rapidly changing environment. You’ll lead the ICT Service Centre team responsible for delivering service requests, driving incident and major incident resolution, coordinating continuous improvement activities and ensuring quality “first-point-of-contact” for information technology customers at Council.
As Service Centre Team Leader you will draw on your agile leadership and collaborative communication style to respond appropriately as issues arise and to liaise effectively with key stakeholders to ascertain the status of incidents and service requests and provide appropriate communications to impacted stakeholders.
To hit the ground running in this role, you’ll demonstrate:
- evidence of Council’s Leadership Blueprint capabilities agility, connection and impact to deliver performance excellence and a values-based culture.
- the ability to facilitate solutions with stakeholders, providing high quality customer service
- excellent communications skills with the ability to build collaborative working relationships and communicate complex technical matters to technical and non-technical audiences
- excellent organisational skills with the ability to manage competing demands to meet agreed service level standards
- excellent analytical skills with the ability to identify customer problems and oversee the development of solutions
- the ability to prepare effective and logical documentation, develop reports, analyse or interpret outputs and initiate or recommend appropriate action
- the ability to review and continually improve ICT management processes, tools and services to achieve organisational outcomes.
While not mandatory, the Information Technology Infrastructure Library (ITIL) foundation qualification will be highly regarded for this role.
Please read the attached position description for more detailed information about the role.
Benefits of working for Council include:
- flexible working hours, and flexible arrangements
- free gym and wellness centre
- award winning superannuation fund
- generous leave provisions
- competitive salary.
Benefits of working for Council: CLICK HERE
How to apply: Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position.
*Eligibility for internal only roles includes external applicants who identify as Aboriginal and/or Torres Strait Islander and/or as a person living with a disability. Applicants from these groups are required to complete the diversity and inclusion questions on the application form to enable Council to determine eligibility.
This role may require a Criminal History Check.
For more information: Please call Libby Watkins on 07 3178 0115
People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.
Application Closing Date: Sunday 30 March at 11:55pm
Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.
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