INTERNAL ONLY - SCHEDULE AND DISPATCH TEAM LEADER

Personnel Area: Lifestyle and Community Services

Branch: Compliance and Regulatory Services

Salary Range: Band 6

Work type: Temporary Full-time

Duration: Up to July 2026  

Our Branch

In CARS branch we supply services which help make Brisbane a fairer and safer place 24/7. Our focus is our Community Value, and we engage with people across the City in a consistent, responsive way, making strong decisions to resolve problems and deliver solutions. CARS is divided into five dynamic work areas, all working together to deliver compliance and provide the highest level of community value to Brisbane residents.

The Role  

Managing a busy team conducting triage and dispatch of incoming customer reports, to field-based compliance officers, in this role you will be responsible to:

• lead, manage and coordinate CARS response activities to facilitate effective dispatch of resources including the prioritisation and allocation of work tasks and the providing advice on the operations and providing guidance to field teams
• day-to-day management of the CARS Operations Centre during business hours and during disaster events including the management of Compliance Related Information Technology systems and radio communications with multiple field officers
• work collaboratively with other CARS teams and disciplines to plan and coordinate resources to ensure broader business needs are being met
• maintain quality and consistent knowledge among the team regarding relevant legislation, policies, procedures, Council fees and charges. As well as the ability to provide authoritative advice to field staff on these subjects
• coach and lead performance through setting clear direction and expectations, providing support and feedback and monitoring ongoing performance of individuals and the team
• manage and coordinate CARS disaster management activities when required at times of emergencies and/or events.

 To be successful you will have:

• demonstrated high level ability to prioritise workloads, complaints and projects to meet deadlines in a high pressure, time imperative and multi team environment
• excellent written and verbal communication, interpersonal and customer service skills including the demonstrated ability to negotiate and liaise with internal and external individuals and organisations to achieve customer focussed outcomes in high pressure situations
• experience in leading individuals and teams in demanding and often complex situations such as disaster or emergency events
• demonstrated research, analytical and decision making abilities together with the proven capacity to interpret legislation, policies and guidelines.

Demonstrated ability to operate, monitor, review and maintain relevant information technology and communications systems and liaise with system support officers on improvements and necessary system modification.

Benefits of working for Council include:

• flexible working hours, and flexible arrangements
• free gym and wellness centre
• award winning superannuation fund
• generous leave provisions
• competitive salary. 

Benefits of working for Council: CLICK HERE

How to apply:  Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position.

*Eligibility for internal only roles includes external applicants who identify as Aboriginal and/or Torres Strait Islander and/or as a person living with a disability. Applicants from these groups are required to complete the diversity and inclusion questions on the application form to enable Council to determine eligibility.

This role requires a Criminal History Check

For more information: Please call Satty Rai on 07 3178 8253

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.

Application Closing Date: Thursday 21 November 2024 at 11:55pm

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTIQ+ inclusion.

#LI-DNI