INTERNAL ONLY - SERVICE MANAGER ICT SERVICE CENTRE

Personnel Area: Organisational Services

Branch: Information Services

Salary Range: Band 8 $139,957.00 - $151,454.00 per annum plus superannuation

(Remuneration stated is for the full-time positions)

 Work type: Temporary Full-Time

 Duration: Up to June 2025.

Our Branch

Organisational Services supports, equips and helps guide the Council to deliver the Brisbane Vision through centralised corporate services and a customer-focused approach.

Within Organisational Services, the Information Services branch (ISB) is responsible for development of ICT strategy that supports the business objectives of Council as a whole, as well as information management and ICT service delivery in Council. The branch enables Council's corporate program outcome to use ICT effectively to improve business functions and deliver benefits to the community. 

The Role 

We are seeking a highly skilled and motivated individual to lead and manage our ICT Service Centre team. The successful candidate will be responsible for meeting all designated Service Centre targets through effective management of the Incident and Request Fulfilment Processes. 

 To be successful you will have: 

• demonstrated evidence of capabilities in Council’s Leadership Blueprint to deliver performance excellence and a values-based culture
• proven experience in managing an ICT Service Centre, including resource and process management, and resolving escalated issues
• demonstrated ability to develop a management and governance methodology to consistently meet service levels in a customer-focused environment
• excellent customer service skills with a proactive and continuous improvement approach to delivering customer satisfaction and incident reduction
• strong ability to establish and maintain effective business partnerships through effective influencing, negotiation, and consultation
• experience in financial management related to ICT service delivery, including budget monitoring and reporting
• ability to lead performance through setting clear direction, providing support and feedback, and monitoring ongoing performance.

If you are a highly motivated and experienced professional with a passion for delivering exceptional ICT service, we invite you to apply for this exciting opportunity. Join our team and play a key role in driving efficiency and excellence in ICT service delivery.

Benefits of working for Council include:

• flexible working hours, and flexible arrangements
• free gym and wellness centre
• award winning superannuation fund
• generous leave provisions
• competitive salary. 

Benefits of working for Council: CLICK HERE

How to apply:  Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position.

*Eligibility for internal only roles includes external applicants who identify as Aboriginal and/or Torres Strait Islander and/or as a person living with a disability. Applicants from these groups are required to complete the diversity and inclusion questions on the application form to enable Council to determine eligibility.

For more information: Please call Satty Rai on 07 3178 8253

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.

Application Closing Date: Wednesday 29 January 2025 at 11:55pm

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.

 #LI-DNI