INTERNAL ONLY - WASTE BUSINESS IMPROVEMENT PROCESS COORDINATOR

Personnel Area: Brisbane Infrastructure

Branch: Waste and Resource Recovery Services

Salary Range: Band 6 $108,005 to $119,507 + 14% Superannuation

(Remuneration stated is for the full-time positions)

Work type: Permanent Full-time

Location: Regional Operations Centre, Eagle Farm

Our Business

Brisbane Infrastructure (BI) brings together Council's asset management, infrastructure planning, design, project management, construction, services, maintenance and transport operations activities.

Our Branch

Waste and Resource Recovery Services (WaRRS) branch delivers waste management, resource recovery, litter prevention and waste minimisation initiatives for Brisbane residents.

WaRRS manages contracts for waste and recycling bin collection, waste disposal, green waste and dead animal collection. They work towards a cleaner Brisbane by discouraging littering and installing public place recycling and litter bins to keep our streets clean. They also help to build a cleaner, greener city by encouraging waste minimisation and recycling through a range of education initiatives and community involvement.

The Role

The purpose of this role is to administer, update and continuously improve processes within the WaRRS business and be an interface between information technology tools and services with WaRRS operations.

To enable you to do this, you will need good project management skills, the ability to build solid professional relationships with a wide range of stakeholders and you will need to be highly analytical with proven problem-solving skills including using common tools to analyse waste and other performance data.

As our Waste Business Improvement and Process Coordinator, and reporting to the WaRRS Business Delivery and Strategy Manager, this role will see you:

• delivering the highest standards of service to our customers
• giving and receiving regular feedback to enable performance to be improved
• acting as a key contact on a day to day basis for all process and software management issues for WaRRS
• coordinating and reviewing changes to process, information and technology that impact the WaRRS business
• conducting reviews, audits and reporting on WaRRS process practices
• coaching and supporting and sharing knowledge about system functionality, technology, process and information practices within the WaRSS operational areas
• liaising and sharing knowledge about WaRRS processes, information and business operations with other process areas, corporate support and broader Council.

To be successful you will have:

• ability to contribute to team direction, give and receive feedback
• demonstrated analytical, problem solving and investigative skills
• demonstrated experience in the design, development and implementation of waste specific information technology upgrades and replacements
• demonstrated understanding of Council’s waste and recovery services business needs, Business Process and Information Management principles to perform process design and audit
• the ability to plan, manage and monitor business improvement activities
• high level interpersonal and written communication skills, including the ability to influence and negotiate with internal and external stakeholders
• well-developed organisational skills.

Benefits of working for Council include:

• flexible working hours, and flexible arrangements
• free gym and wellness centre
• award winning superannuation fund
• generous leave provisions
• competitive salary. 

Benefits of working for Council: CLICK HERE

How to apply:  Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position.

*Eligibility for internal only roles includes external applicants who identify as Aboriginal and/or Torres Strait Islander and/or as a person living with a disability. Applicants from these groups are required to complete the diversity and inclusion questions on the application form to enable Council to determine eligibility.

For more information: Please call Tania Heyblom on 07 3178 2146.

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.

Application Closing Date: Wednesday 2 April 2025 at 11:55pm AEST.

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion. #LI-DNI