Customer Care Consultant - Trade Store - Mackay QLD

YOUR OPPORTUNITY

We are looking for 2x new team members to join our high performing Trade Store team, with both 1x Full-Time and 1x Part-Time roles available! These roles ate critical within our broader Customer Care Excellence Team and will be based in Mackay QLD.

Whilst you will be focusing on delivering outstanding service to our customers, no 2 days will ever be the same! We have a learning and development program for the right candidates so you will be set up to succeed from the beginning.

Please advise in your cover letter if you are seeking Full-Time or Part-Time work, or if you are open to being considered for both opportunities.

What you’ll be doing:

• Face to face customer service, customer requests, sourcing parts, ETA’s on backorders 
• Warehousing when required (picking/packing/put-aways)
• Daily stock replenishment/stock takes
• Handling of money for purchases (cash/card/account)
• Showroom displays, stock rotations
• General housekeeping of both the counter and packing area/organisation/prioritisation

What You’ll Bring to the Team:

• Customer service experience in a trade store / retail environment
• Well-developed customer service skills with a ‘customer first’ approach
• Clear written and verbal communication skills
• Self-motivated and shows an interest in personal development within the company
• Ability to multitask in a fast-paced high-pressure environment
• Exceptional organisational and time management skills
• Full-Time (38 hours) or Part-Time (30 hours) availability between 7 am - 4:30 pm Monday - Friday

Why Our Team Enjoys Being Part of Blackwoods 

To ensure our employees feel valued, supported, and celebrated, we offer a range of benefits, including:

• Competitive permanent salary and incentives
• Team member discount card to use at Kmart, Bunnings, Target & Officeworks
• Attractive Wesfarmers share plans every year 
• Highly successful Refer-A-Friend program – earn up to $2,000 for each referral!
• Further Wesfarmers discounted offers from over 300 corporate partners
• Generous paid parental leave
• Free onsite parking and more!

NEXT STEPS 

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.