Customer Care Consultant - Canning Vale, WA

Blackwoods is seeking a Customer Care Consultant for Rio Tinto to join our Mega Mining business team. This full-time role involves delivering exceptional service to Blackwood’s largest client and will be based at our Canning Vale, WA office.

Your day-to-day responsibilities:  

• Handle phone and email inquiries, aiming for first-contact resolution and customer satisfaction
• Identify customer needs through effective questioning and system checks. Look for ways to improve service and processes
• Participate in training to stay updated on processes, policies, and systems. Apply new skills in customer interactions
• Adapt to new business systems and stay flexible in a changing environment

Skills and Experiences to excel in the role: 

• Problem-solving to achieve optimal outcomes for both customers and the business
• Versatile and capable of performing all team roles and responsibilities
• Recognize the need for additional training and proactively inform your line manager
• Maintain a sense of urgency to efficiently address all Mega Mining Customer requests
• Proficient in computer literacy, adaptable to new business systems, and comfortable with change
• Great communication and administrative skills

CULTURE & BENEFITS

To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including: 

• Attractive permanent salary and incentives
• Flexible and hybrid working, with access to our ‘All Can Flex’ program
• Ability to purchase up to 4 weeks’ additional annual leave
• Attractive Wesfarmers share plans every year 
• Highly successful Refer-A-Friend program – to earn up to $2,000 for each referral!
• Generous paid parental leave policy
• Team member discount card to use at Kmart, Bunnings, Target & Officeworks
• Further Wesfarmers discounted offers from over 300 corporate partners
• Free onsite free parking and more!

NEXT STEPS

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.