- Great salary package, employee benefits, incentives, discounts, shares & more!
- Achieve work life balance in a permanent full time role, Monday to Friday ONLY
- Join an iconic Wesfarmers business, leaders in Industrial & Safety supplies
YOUR OPPORTUNITY
We are looking for a full time Customer Care Consultant to join our Trade Store team, to provide an exceptional level of service to our growing customer base. This role is critical within our broader Customer Care Excellence Team and will be based in Mackay QLD.
Whilst you will be focusing on delivering outstanding service to our customers and the market, no day will ever be the same! We have a learning and development program for the right candidate so you will be set up to succeed from the beginning.
This is an amazing opportunity to kick start your long-term career in a Wesfarmers business and grow with a company that is keen to invest in your future.
What your new role entails:
- Build engaging relationships with our customers and internal stakeholders
- Process customer orders and manage the end-to-end customer experience
- Interact with our customers in our Trade Centre including face to face service, responding to customer requests, sourcing parts, and following up on expected time of arrivals for back orders
- Provide product-based information where required – don’t worry, you’ll be supported by us to build your knowledge and skills for this!
- Undertake daily stock replenishment/stock takes and update our Trade Centre Showrooms
- General housekeeping in the Trade Centre to ensure it is always safe, clean and inviting for customers
We have an amazing training program available so if you’re concerned you don’t have all the skills yet - we will train you!
What you’ll bring with you:
- A curious and learning mindset to engage and grow with us
- Well-developed customer service skills with a ‘customer first’ approach
- Confidence and experience with Microsoft products - Excel and Word are essential in this role
- Excellent oral and written communication
- Organisation and time management skills
- Be safety minded and promote all things safety within our branch
- Attention to detail and focus on completion of allocated tasks
- Work in a team environment that collaborates and celebrates!
What we have on offer for you!
To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:
- Competitive permanent salary and incentives
- Amazing Team member discount card to use at our Wesfarmers business including Kmart, Bunnings, Target & Officeworks
- Ongoing education and development opportunities to support you personally and professionally
- Monday to Friday role so you can enjoy weekends with Family and Friends
- A range of diversity and well-being initiatives
- Spacious indoor and outdoor break out room
- Refer a friend program - earn up to $2,000 for each referral!
- Ability to purchase up to 4 weeks additional annual leave
- Team events and celebrations to recognise our amazing Team Members
- Discounted offers from over 300 corporate partners
- Generous Wesfarmers annual share plans
- Attractive parental leave policy
- Free onsite parking & more!
A career with Blackwoods will offer you rewarding experiences and opportunities for growth and development. We have a diverse, inclusive, and safe workplace where our team members care about each other and enjoy building meaningful connections.
OUR STORY
Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.
With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join Team Blackwoods, and let’s help more people build a better Australia.
We are part of the Wesfarmers business which means you will have the opportunity to create career connections across one of Australia's most iconic organisations.
NEXT STEPS
If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.
As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).
Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.