Customer Care Consultant - Trade Store - Cairns QLD

YOUR OPPORTUNITY

We are looking for an enthusiastic full time Customer Care Consultant to join our Trade Store team based in Cairns QLD, to provide exceptional service to our growing customer base.

In this key role, you will support different areas of our trade store to serve customers via phone, email and also support other activities including stock put-away, shelf price maintenance, stock top-ups ensuring goods are stored neatly.

By joining our passionate well established team, you will have the opportunity to grow, develop, have fun and make a positive difference to all our customers.

Your key responsibilities include, but not limited to:

• Face to face customer service, customer requests, sourcing parts, ETA’s on backorders 
• Daily stock replenishment/stock takes
• Showroom displays, stock rotations
• General housekeeping of both the counter and packing area/organisation/prioritisation

To be successful, you will have:

• Forklift license (desirable)
• Well-developed customer service skills with a ‘customer first’ approach
• Clear written and verbal communication skills
• Self-motivated and shows an interest in personal development within the company
• Ability to multitask in a fast-paced high-pressure environment
• Exceptional organisational and time management skills

CULTURE & BENEFITS

To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

• Competitive permanent salary and incentives
• Attractive Wesfarmers share plans every year 
• Highly successful Refer-A-Friend program – earn up to $2,000 for each referral!
• Regular team events, celebrations, birthdays, milestones and BBQs
• Team member discount card to use at Kmart, Bunnings, Target & Officeworks
• Further Wesfarmers discounted offers from over 300 corporate partners
• Generous paid parental leave
• Free onsite parking and more!

NEXT STEPS 

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

OUR STORY

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.