Customer Care Lead - Regency Park, SA

Looking for the next step in your long-term management career? If you have a passion for sales, customer service and leadership, this role is for you!

• Great salary package, employee benefits, incentives, discounts, shares & more!
• Supportive management, with your training and career development their priority

YOUR OPPORTUNITY

We are looking for a customer service focused leader to take our Customer Care team to new heights!

This Customer Care Lead role reporting directly to our Customer Care Manager is pivotal in ensuring seamless operations, and your focus will be mentoring and leading the team to optimise customer and sales outcomes, provide exceptional customer service, and empower them to achieve successful outcomes.

Based out of our Regency Park office you’ll oversee all day-to-day team activities onsite , champion process improvement, and foster a culture of engagement within the team, and this position has endless potential for career growth within our business.

What you’ll be doing:

• Lead, coach, and develop a dynamic team of Customer Care Consultants
• Manage day-to-day operations to ensure maximum output and efficiency
• Prioritise team engagement, driving sales and service levels to meet or exceed KPIs
• Monitor workflow through phone queues, emails, and relevant business systems
• Manage performance and behaviours in alignment with company policies
• Act as a point of escalation for both team members and customers
• Lead by example, demonstrating Blackwoods behaviours and HSW compliance

What You’ll Bring to the Team:

• A proven track record of leading teams to achieve goals with a focus on customer service
• Strong leadership, coaching and development capabilities, and a confident communicator
• High level of attention to detail, strong prioritisation and time management skills
• Self-starter with initiative, and motivation to drive yours and the team’s success
• Commercial acumen
• Proficient with Microsoft Office programs including Excel & PowerPoint

This role will see you leading a team based in both South Australia and Northern Territory, there will be some interstate travel required (approximately every 3 months).

Why Our Team Enjoys Being Part of Blackwoods: To ensure our employees feel valued, supported, and celebrated, we offer a range of benefits, including:

• Team member discount card for Kmart, Bunnings, Target & Officeworks.
• Ongoing career development and opportunities for growth
• Secure career with a proudly Australian company.
• Attractive permanent salary and incentives.
• Successful Refer-A-Friend program, earning up to $2,000 for each referral!
• Additional Wesfarmers discounts from over 300 corporate partners.

NEXT STEPS

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.