Customer Care Consultant - Greystanes NSW

We are excited to welcome 2x Customer Care Consultants to our team! Step into this role and become the reliable voice our customers trust.

You'll actively seek out solutions that benefit both our customers and our business. With the support of our dedicated management and team, you'll enhance your customer service skills, tackle issues and escalations, and apply your problem-solving techniques to achieve quick and successful outcomes.

Join us and make a real impact, delighting our customers every step of the way!

What you will be doing:

• Provide friendly and efficient service to customers via telephone calls, emails and other business systems 
• Action customer requests quickly, take ownership of enquiries, and find fast resolutions within allocated timeframes 
• Understand our customer’s sales history to identify service requirements, and pursue upsell opportunities when available 
• Inform customers of new product range and services where applicable 

What you will bring to the Team:

• Experience in a high-volume call centre environment preferred but not essential 
• Customer and solutions focused mindset, thinking outside the box to achieve results 
• Amazing customer service skills and the ability to work unsupervised in a small team 
• A strong understanding of Microsoft and/or Cloud based CRM programs 
• Clear verbal and written communication skills required 

Why Our Team Enjoys Being Part of Blackwoods:

To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

• Discount membership card for Kmart, Bunnings, Officeworks & OnePass
• Successful Refer-A-Friend program – earn up to $2,000 per referral
• Opportunity to contribute to organizational success through process optimization and workforce efficiency
• Collaborative and supportive work environment with opportunities for professional growth

NEXT STEPS

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates in the next two weeks so apply fast to avoid missing out!

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which may include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.