Your Opportunity
Are you passionate about exceptional customer service and thrive in a fast-paced environment? We have the perfect opportunity for you!
Join our iconic Wesfarmers business as a Customer Care Consultant in Geraldton, WA. You'll deliver outstanding service, assist customers face-to-face, stock shelves, track orders, and keep the trade store tidy. No two days will be the same!
This is a permanent full-time role opportunity with work hours between Monday – Friday at 7:30 am – 4:06 pm.
Your Day-to-Day Tasks:
- Provide fast-paced customer service via telephone, email, and in person in our trade store
- Recommend the best products or services to match customer needs
- Maintain trade store presentation standards, including merchandising and restocking
- Inform customers of new product ranges and applicable services
- Understand customer sales history, proactively identifying requirements
- Ensure timely actioning of customer requests within allocated timeframes
- Take ownership in continuing and cultivating all customer interactions
- Perform some warehouse duties and lifting as required
What You’ll Bring to the Team:
- Customer service experience in a trade store/retail environment (desirable)
- Well-developed customer service skills with a ‘customer first’ approach
- Confidence and experience with computers and Microsoft suites
- Clear written and verbal communication skills
- Self-motivated, problem solver and time management skills
- Be safety minded and promote all things safety within our branch
- Forklift licence (desirable but not essential)
Why Our Team Enjoys Being Part of Blackwoods: To ensure our employees feel valued, supported, and celebrated, we offer a range of benefits, including:
- Team member discount card for Kmart, Bunnings, Target & Officeworks.
- A secure career with a proudly Australian company.
- Attractive permanent salary and incentives.
- A successful Refer-A-Friend program, earning up to $2,000 for each referral!
- Additional Wesfarmers discounts from over 300 corporate partners.
NEXT STEPS
If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them!
As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.
Blackwoods promotes diversity and inclusion across our workplace and encourages applications from all backgrounds including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.
If you have any questions or would like support with submitting your application, please get in touch with us via RecruitmentCentre@blackwoods.com.au
- Published on 14 Jan 2025, 2:49 AM