Customer Care Consultant - National

We have an excellent opportunity for highly motivated individuals with the experience and aspiration to work in an industry-leading and dynamic environment. Joining Blackwoods as a Customer Care Consultant for our National Customer Care team, you will be responsible for providing an exceptional level of service to portfolio of national Industrial and Retail customers 

Comprehensive training to candidates who are eager to learn and are keen to develop a career in customer service and sales will be provided! 

Your day-to-day:  

• Handle all telephone and email enquiries to provide the first point of contact and handle any conflicts to our customers satisfaction 
• Ensure all orders and delivery expectations are met and KPI’s are achieved 
• Assess customer requirements by using system to improve the customer experience by proactively looking for service and process improvements 
• Deliver an outstanding service and effective communication to our top National customers 
• Team player and willingness to learn and be up to date with all process and procedure 
•  Adaptability to change of environment  

What you’ll bring the team: 

• Minimum 2 years Customer Service Experience 
• Resilient, hardworking and a solutions-based thinker 
• Excellent communication and administrative skills 
• Proactive approach to problem solving 
• Motivated to provide exceptional service outcomes 

Why Our Team Enjoys Being Part of Blackwoods:  

To ensure our employees feel valued, supported, and celebrated, we offer a range of benefits, including: 

• Team member discount card for Kmart, Bunnings, Target & Officeworks 
• A secure career with a proudly Australian company 
• Continuous career development to gain new skills and knowledge 
• Attractive permanent salary and incentives 
• A successful Refer-A-Friend program, earning up to $2,000 for each referral! 
• Additional Wesfarmers discounts from over 300 corporate partners 

NEXT STEPS 

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them! 

As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process. 

Blackwoods promotes diversity and inclusion across our workplace and encourages applications from all backgrounds including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities. 

If you have any questions or would like support with submitting your application, please get in touch with us via RecruitmentCentre@blackwoods.com.au