Customer Care Consultant - TS - Onslow, WA

YOUR OPPORTUNITY

Whilst you will be focusing on delivering outstanding service to our customers and the market, no day will ever be the same! You’ll serve customers face to face in our trade store, however predominantly work on providing quotes and queries to our customers via email and attending to phone calls.

This is an amazing opportunity to kick start your long-term career in a Wesfarmers business and grow with a company that is keen to invest in your future.

Your day-to-day:

• Process customer orders and manage the end-to-end customer experience
• Interactions via phone , email along with some Face to Face in our Trade Store
• Responding to customer requests, sourcing parts, and following up on expected time of arrivals (ETA’s) for backorders
• Provide product-based information where required – don’t worry, you’ll be supported by us to build your knowledge and skills for this!

What you'll bring to the team:

• Customer service experience in a trade store/retail environment (desirable)
• Well-developed customer service skills with a ‘customer first’ approach
• Confidence and experience with computers and Microsoft suites
• Clear written and verbal communication skills
• Self-motivated, problem solver and time management skills
• Be safety minded and promote all things safety within our branch

Why Our Team Enjoys Being Part of Blackwoods: To ensure our employees feel valued, supported, and celebrated, we offer a range of benefits, including:

• Team member discount card for Kmart, Bunnings, Target & Officeworks.
• A secure career with a proudly Australian company.
• Attractive permanent salary and incentives.
• A successful Refer-A-Friend program, earning up to $2,000 for each referral!
• Additional Wesfarmers discounts from over 300 corporate partners.

NEXT STEPS

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them!

As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.

Blackwoods promotes diversity and inclusion across our workplace and encourages applications from all backgrounds including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

If you have any questions or would like support with submitting your application, please get in touch with us via RecruitmentCentre@blackwoods.com.au