Customer Care Consultant - TS - Onslow, WA

Join Our Team

Are you ready to deliver outstanding service and make a difference every day? In this dynamic role, no two days will be the same! You'll engage with customers face-to-face in our trade store, while primarily handling quotes and queries via email and phone.

This is an incredible opportunity to kickstart your long-term career with a Wesfarmers business, where we are committed to investing in your future.

Additional Information:

• Location: Karratha
• Travel: Occasional travel to Onslow to cover leave or as required
• Accommodation: Not provided

What You'll Be Doing:

• Process customer orders and manage the end-to-end customer experience
• Engage with customers via phone, email, and in-person at our trade store
• Respond to customer requests, source parts, and follow up on expected time of arrivals (ETAs) for backorders
• Provide product-based information with full support to build your knowledge and skills

What You'll Bring to the Team:

• Customer service experience in a trade store/retail environment (desirable)
• Strong customer service skills with a 'customer first' approach
• Confidence and experience with computers and Microsoft Office suite
• Clear written and verbal communication skills
• Self-motivated, problem solver, and excellent time management skills
• A safety-minded attitude, promoting all safety protocols within our branch

Why Our Team Loves Being Part of Blackwoods

At Blackwoods, we believe in valuing, supporting, and celebrating our employees. Here are some of the fantastic benefits our team enjoys:

• Enjoy a membership discount card for Kmart, Bunnings, Officeworks, and OnePass
• Take advantage of our successful Refer-A-Friend program and earn up to $2,000 per referral!
• Exciting chance to drive our success by optimizing processes and boosting workforce efficiency
• Thrive in a collaborative and supportive work environment with opportunities for professional growth

A career with Blackwoods offers rewarding experiences and opportunities for growth and development. We pride ourselves on having a diverse, inclusive, and safe workplace where team members care about each other and enjoy building meaningful connections.

Join us and be part of a team that truly values your contributions!

NEXT STEPS

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them!

As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.