Customer Care Consultant Trade Store - Geraldton, WA

Join Our Team!

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment? If so, we have the perfect opportunity for you! Join our iconic Wesfarmers business as a Customer Care Consultant in our Trade Store located in Geraldton, WA. 

Whilst you will be focusing on delivering outstanding service to our customers and the market, no day will ever be the same! You’ll serve customers face to face, stock shelves adequately, track customer orders and ensure the trade store is neat and tidy. 

Your key responsibilities:

• Provide fast-paced customer service via telephone, email, and in person in our trade store 
• Recommend the best products or services to match customer needs 
• Maintain trade store presentation standards, including merchandising and restocking 
• Inform customers of new product ranges and applicable services 
• Understand customer sales history, proactively identifying requirements 
• Ensure timely actioning of customer requests within allocated timeframes 
• Take ownership in continuing and cultivating all customer interactions 
• Perform some warehouse duties and lifting as required 

What you'll bring to the team:

• Customer service experience in a trade store/retail environment (desirable) 
• Well-developed customer service skills with a ‘customer first’ approach 
• Confidence and experience with computers and Microsoft suites 
• Clear written and verbal communication skills 
• Self-motivated, problem solver and time management skills 
• Be safety minded and promote all things safety within our branch 
• Forklift licence (desirable but not essential) 

Why Our Team Enjoys Being Part of Blackwoods:

To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

• Discount membership card for Kmart, Bunnings, Officeworks & OnePass
• Successful Refer-A-Friend program – earn up to $2,000 per referral
• Opportunity to contribute to organizational success through process optimization and workforce efficiency
• Collaborative and supportive work environment with opportunities for professional growth

A career with Blackwoods will offer you rewarding experiences and opportunities for growth and development. We have a diverse, inclusive, and safe workplace where our team members care about each other and enjoy building meaningful connections. 

NEXT STEPS

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates in the next two weeks so apply fast to avoid missing out!

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which may include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.