Administration Support - The Orange DoorHybrid

The Royal Commission into Family Violence made a number of recommendations about the establishment, operation and functions of the Support and Safety Hubs (now known as The Orange Doors). These access points are designed to make it easier for vulnerable families and children – including victim survivors of family violence and families with children at risk of abuse or neglect – to access services when and where they need them. They will be visible and trusted points in the community offering safe, simple and early access to services and programs.

Berry Street Benefits

• Regular reflective supervision
• A culture that values and support professional development 
• $15,900.00 pa (pro rata) Salary Packaging + Additional Salary Packaging for meals/accommodation
• Flexible work arrangements
• 10 weeks paid parental leave + other
• Access to the Employee Assistance Program, with access for staff's immediate family
• Leave loading 17.5%
• Extra carers leave! 

The Orange Door Support Administrator is responsible for providing high quality administrative support to the specialist family violence program, located within The Orange Door. L17 reports are Risk Assessments and Risk Management reports created by Victoria Police when they attend a family violence incident.

• Heidelberg location on Wurundjeri Country
• Fixed term, full time (until 9th January 2026 parental leave cover)
• Base salary $66k plus superannuation and salary packaging

The Opportunity

This role is required to access the L17 Portal, using the data from those reports, either create or update client profiles in our Client Relationship Management system (CRM) and create daily time sensitive reports to internal and external stakeholders.

• You will be responsible for processing of daily incoming L17’s and creating batch reports to support triage practitioners, ensuring accurate client records in our client data base (CRM) and the creation of client profiles within CRM. 
• Recording data on incoming L17’s through the Portal and SIT transfer inbox - daily, weekly and monthly stats.  
• Responding to request from Team Leaders, Practitioners and DFFH in relation to L17 reports.  

About You

Our preferred candidate will have experience in completing complex administrative tasks, preferably in a Community Services setting and hold a Cert IV or Diploma in Business Admin.

You will have

• Strong proficiency in Microsoft Office suite and database management
• Organisation and time management is something you enjoy and have a high attention to detail.
• Work autonomously and enjoy being part of a high demand fast-paced program.
• Excellent communication skills both written and verbal.
• Proven experience in an administrative or office support role
• Experience with client databases is highly advantageous.

How to Apply

Applications including resume and cover letter to be submitted by 11pm, Sunday 17 November.

Get your application in ASAP as we will be assessing applications throughout the submission period!

Further queries to Taranjeet Thandi - A/Program Manager, NEMA on 0498 001 141.

Please note: the successful applicant will be subject to comprehensive reference and background checking prior to employment, including a Working with Children Check and National Police Check (International Police Checks may be applicable) and Worker Care Exclusion Scheme clearance if applicable.

Berry Street is committed to being a child safe, child friendly and child empowering organisation. In everything we do we seek to protect children. We are committed to the cultural safety of Aboriginal and Torres Strait Islander children; children from culturally and/or linguistically diverse backgrounds; children with a disability; children who identify as LGBTIQA+. We aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion. 

Aboriginal and Torres Strait Islander people; people from culturally and/or linguistically diverse backgrounds and people with a disability are encouraged to apply.