Expression of Interest: Field Services Engineer Level 1 & 2 SupportHybrid

• This is not a current role, this is an expression of interest only.
• Looking at a Jan/Feb 2025 commencement, register your interest before Christmas!
• Multiple roles available as Field Engineers, Level 1 and 2 Support.
• Base Salary from $74k - $89K range dependent on experience plus super and salary packaging

About Us

Berry Street is one of Australia’s largest independent child and family services agencies, supporting over 35,000 individuals across Victoria each year. We’re known for our innovative, evidence-based programs and our commitment to bold solutions that achieve lasting change.

We are committed to supporting children, young people, and families with a wide range of programs and services. To enable our frontline staff to carry out this important work, our Service Desk provides critical IT support across laptops, mobile devices, infrastructure, and applications.

These roles support manage support tickets, optimise IT processes, and foster a positive, customer-focused team culture. You will be working in a collaborative environment that reflects Berry Street’s core values of Courage, Integrity, Respect, Accountability, and Working Together.

We are looking for:

Field Service Engineers - Level 1 Support

The Field Services Engineer is part of the IT Service Desk and is responsible for providing Level 1 IT Field Services support to all Berry Street sites as required for project work, scheduled maintenance, or as required as part of the service desk escalation process. This includes travel to all Berry Street sites as required. 

Field Service Engineers - Level 2 Support

The Field Services Engineer is part of the IT Service Desk and is responsible for providing Level 2 IT Field Services support to all Berry Street sites as required for project work, scheduled maintenance, or as required as part of the service desk escalation process. They will also provide support to Level 1 team members.

You will have:

• Proven ability to work independently and collaboratively within a team. 
• Demonstrated experience in providing technical application support across diverse environments. 
• Strong communication skills with the ability to deliver clear, concise support and guidance via phone or email. 
• Demonstrated ability to manage competing demands in a high paced environment. 
• Excellent documentation and record-keeping skills, with strong attention to detail.
• Skilled in handling highly sensitive and confidential information with the utmost care and professionalism. 
• Be willing to travel to all Berry Street sites Victoria wide as required. 

Berry Street Benefits

• Regular reflective supervision from leadership
• Be part of a supportive, inclusive team
• Creating positive impacts in the community
• Opportunities for professional growth and learning
• Access to the Employee Assistance Program, with access for staff's immediate family

How to Apply:

Applications including resume and cover letter addressing your suitability for the position.

Contact:

Harry Tsockallos, Head of Information Technology: htsockallos@berrystreet.org.au

Please Note; the successful applicant will be subject to comprehensive reference and background checking prior to employment, including a Working with Children Check and National Police Check.

Berry Street is committed to being a child safe, child friendly and child empowering organisation. In everything we do we seek to protect children. We are committed to the cultural safety of Aboriginal and Torres Strait Islander children; children from culturally and/or linguistically diverse backgrounds; children with a disability; children who identify as LGBTIQA+. We aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion.

Aboriginal and Torres Strait Islander people; people from culturally and/or linguistically diverse backgrounds and people with a disability are encouraged to apply.