Tenancy Behaviour and Complaints Officer

• Full-time, permanent opportunity based in Playford
• Generous salary packaging available - maximise your take home pay!
• Manage and resolve housing complaints efficiently, while building and mending relationships to sustain tenancies.

What we offer:

• Flexible working options - tell us what you need for that work-life balance*
• Access to our fantastic salary packaging options – increase your take home pay by decreasing the amount of tax you pay with $15,899 tax free each year
• Meal Entertainment and Holiday Accommodation Card provides you with an additional $2,650 tax free per year
• Paid parental leave, including superannuation paid on parental leave
• Paid study leave, and financial education assistance up to $6,000
• Genuine career development opportunities across Believe Housing Australia and AnglicareSA
• Discounted motor vehicles and gym memberships
• BUPA and Medibank health cover discounts
• Access to our Employee Assistance Program for you, and your family

*Believe Housing/AnglicareSA offers a range of flexible working arrangements that are aimed at meeting your diverse needs and the different operating environments across AnglicareSA. This includes working from home, part-time work, compressed working weeks and flexible working hours. The suitability of different arrangements will depend on your individual needs, the position you are applying for, and team and customer requirements. You are encouraged to discuss your needs during the application process.

Who are we looking for?

As Tenancy Behaviour and Complaints Officer, you'll play a key role in ensuring our tenants live in a safe and supportive environment by managing and resolving complaints related to anti-social behaviour and other issues.

Strong negotiation and rapport-building skills are essential, along with the ability to de-escalate situations. You'll need to have demonstrated experience in delivering tenancy support services, handling complex conflict resolution and mediation with a strong solutions focus.

We're looking for someone with experience in a similar community-based role, and having a Certificate IV in Community Services, Social Housing, or a related field would be a bonus. 

What can you expect to be doing?

You'll be providing comprehensive support, maintaining strong relationships with relevant agencies, and protecting tenants' rights and well-being to foster a positive community atmosphere.

• Manage and resolve anti-social behaviour, nuisance, harassment, and general complaints by adopting an outcome-centred approach.
• Ensure tenants receive timely and effective resolutions, making their living environment safer and more comfortable.
• Conduct thorough investigations into complaints by interviewing victims, perpetrators, and witnesses, gathering all relevant facts comprehensively to ensure fair and just resolutions.
• Handle complex case referrals, ensuring all actions align with established policies and procedures.
• Develop comprehensive complaint resolution plans and lead necessary actions to ensure fair outcomes for tenants.
• Conduct risk assessments for each case and document findings and actions according to policy and procedure.
• Identify and manage risks proactively to ensure the safety and well-being of all tenants, who benefit from knowing their safety is a priority.
• Regularly communicate with tenants, victims, and witnesses of anti-social behaviour. Keep them updated of the progress of their complaints and offer assistance as needed to ensure they feel supported and valued.       

What do you need to bring?

• Previous related experience in a similar role within a Community based role is desired.
• Certificate IV in Community Services, Social Housing or similar would be highly regarded.
• Demonstrated experience in: delivering high quality and effective tenancy support services; complex conflict resolution and mediation; managing behaviours; and applying a strength based approach to empowerment.
• Skilled at applying de-escalation strategies and techniques and strong solution focus.
• High developed negotiation and rapport building skills.
• Proven effective time management skills with strong prioritisation, organisation and multi-talking abilities.
• Proficient in the use of computer software, including databases, MS Office (Word, MS, Excel) internet and outlook.

Who is Believe Housing Australia?

Believe Housing Australia is a leading social and affordable housing provider, delivering safe and secure housing, and tenancy services.

Formerly known as AnglicareSA Housing, Believe Housing Australia continues to be a part of the AnglicareSA family and remains a fully owned subsidiary company of AnglicareSA. The organisations still share core values and a strong belief in the vision of justice, respect and fullness of life for all.

Believe Housing Australia is a nationally accredited Tier 1 Community Housing Provider with a strong track record in the provision of social and affordable housing throughout South Australia. The Believe Housing Australia brand was launched in March 2022, however the business has been operating for more than 20 years.

At Believe Housing Australia, we understand that housing is fundamental to people leading a full life. Having a place to call home enables individuals and families to believe in a better future, find their sense of belonging, and become all that they want to be.

Believe. Belong. Become.

How to Apply:

View the attached Job Description via the vacancy's application page on the website for further details on the role requirements.

If this sounds like you, please click on Apply and submit your application - All you need is your resume!

We do not accept applications via email but for more information, please contact Claire – Recruitment Business Partner at claire.doran@anglicaresa.com.au

Applications close 9:00am Friday, 14th February 2025*

*Please note, screening and interviews may take place prior to the closing date – applications may also close before this date.

 YouBelong@AnglicareSA

At AnglicareSA/Believe Housing Australia, we want everyone to feel that they can be themselves and that they belong. We value diversity and inclusion and the benefits this brings to the people who work with us and the communities we serve. We encourage applications from people with diverse backgrounds and abilities.

Believe Housing Australia is an equal opportunity employer and is committed to providing a work environment free of discrimination and harassment. We encourage all suitably qualified candidates apply.

We are committed to the employment of Aboriginal and Torres Strait Islander peoples. Please contact the person listed above to discuss joining Believe Housing Australia and visit our website for details on our Aboriginal Housing Services.