Customer Service Manager

Tuesday - Saturday roster, no late night trade!

Free on-site parking!

About the role:

Baby Bunting is searching for talented individuals to join our team as a 3rd In-Charge.

In this role, you'll work closely with our management team to develop your leadership abilities while helping to oversee the daily operations of our dynamic retail stores. This is just the first step in building a successful career in retail where there's no limit to your potential!

As a Service Manager, you'll be tasked with:

• Guiding our team in educating parents on our products, demonstrating their features and benefits, fostering genuine relationships with each and every customer.
• Maintaining the store's appearance and showcasing our latest promotions.
• Ensuring that all OH&S protocols are upheld to promote a culture of safety for all.
• Managing KPIs - Safety, Sales, Loyalty, NPS.

What you'll bring to the role:

• To be successful in this role, you'll need to have a solid background in customer service and a proven track-record in meeting and beating sales targets and KPI's.
• Additionally, you'll need to have a flair for clear communication, be comfortable working in a challenging and fast-paced environment and managing and motivating others.

You will also be rewarded with benefits like these:

• We're accelerating our growth across Australia and New Zealand, which will create exciting personal development and career progression opportunities.
• Training pathways designed to encourage personal growth and professional development.
• Team discounts.
• Paid parental leave.
• You’ll be joining a dynamic, friendly team where you’ll be challenged and supported to achieve personal and business goals.
• Employee Assistance Program.
• Competitive salary and incentives.

Does this sound like the right role for you?

We would love to hear from you. Just submit your CV and answer a few simple application questions. No need for lengthy paragraphs or a cover letter. It's that easy!

We will reach out to shortlisted candidates to arrange a quick phone interview to discuss your skills and what you are looking for in your next job. 

Looking for more?

Join our Talent Community via the Baby Bunting careers page to stay up to date with our upcoming job opportunities.

Please note;

• Due to the intimate and personal nature of our work, successful applicants will need to undergo a National Police Criminal History check.