Broker Support OfficerHybrid

Since 1959, Australian Military Bank has provided members with fantastic service, great rates and competitive banking and insurance products. As a member-owned financial institution, we are all about putting members first and helping them to achieve their financial goals. We offer mortgage, consumer and credit loan facilities as well as products and services within superannuation, everyday transactions, savings, term deposits and insurance.

The Broker Support Officer is a key role in the broker channel with an overall purpose to grow lending and associated product portfolio through mortgage brokers nationally. The officer will be responsible for processing and managing broker introduced applications starting from application received until post settlement. Maintaining speed to decision (SLA’s) and communicating to brokers on each stage of an application is a key task of this role.

To be successful the Broker Support Officer will undertake activities that result in the achievement of performance targets across a variety of measures including member focus, referring, or completing cross Product opportunities and monitoring broker submissions to ensure they meet compliance requirements.

Your Role:

• Process and manage broker home loan applications
• Manage High pipeline volumes in a fast-paced environment
• Manage SLAs
• Manage broker and member expectations and application speed to decision
• Maintain co-operation of other Australian Military Bank staff (e.g. Credit, Settlements, Digital Sales, Retail Distribution, and IT) to support the Intermediary Channel
• Consistent communication with brokers with outstanding and other requirements requested by credit
• Communicate to internal stakeholders such as credit and settlement team to ensure all applications are processed within agreed timeframe
• Refer and or complete cross sell opportunities
• Ensure credit quality meets our standards
• Complete Aggregator and Broker compliance review

About You

To be successful in the role you will demonstrate the below key attributes and experience:

Technical Skills

• Understanding a range of diverse products, processes, and corresponding regulatory requirements
• Previous knowledge working with brokers/aggregators – preferred not essential.
• Understanding of Mortgage Broker industry
• Knowledge of Australian Military Bank’s products, processes and systems
• Verbal, numerical, literacy skills
• Computer skills (including email, internet, Microsoft applications)

Previous Experience

• Customer service and sales experience
• At least 2 years in a similar mortgage processing role - preferred
• Financial Services experience (desirable)
• Retail Banking sales/service experience (preferred in third party banking) 

Education and Qualifications

Essential

• Year 12 or equivalent
• Tier 2 accreditation
• Cert IV in Credit Management

Desirable

• Diploma/Cert IV in Finance and Mortgage Broking
• Lending accreditation

Benefits

Working with Australian Military Bank will provide you access to a great range of benefits including:

• Staff Banking product + Services discounts
• Novated Leasing options
• 4 weeks Paid Parental + Purchased Leave option
• Referral Reward Program
• Employee Assistance Program
• Annual Flu Shot + Blood Donor Leave
• Polo Shirt provided
• Service Awards

Why Us

Australian Military Bank forms an integral part of the wider Defence community. We offer our staff competitive remuneration, discounts on banking and insurance products and ongoing learning and development programs. You will be provided with training and coaching on the job to provide you with the tools to be successful in this role. Australian Military Bank provides realistic progression opportunity nationwide and the opportunity to embrace new technologies and ways of working.

Probity check

As we are an Authorised Deposit Taking Institution, there is a requirement to complete the standard range of Credit, Police, Qualification and Bankruptcy checks prior to commencement of employment.  

 This is an exciting, challenging position with the opportunity to build your career with a highly trusted mutual bank. We move quickly with our interview process, if you are keen, please submit your CV today.

Australian Military Bank values diversity and is an equal employment opportunity employer.