CSR & Service Coordinator

About us:

We’re Atomic Coffee Roasters, a specialty roaster who have been at the forefront of the coffee industry since 1992. Using fair trade, specialty-grade coffee, we source, roast, and blend our beans to achieve a complex and challenging taste profile. We are dedicated to creating unique and high-quality coffee experiences for our customers.

We're searching for a Customer Service Representative to join us at Atomic Coffee Roasters. If you thrive on delivering outstanding customer service and take pride in creating positive, lasting impressions, this role is perfect for you!

Why join us as a Customer Service Rep & Service Coordinator?

This role offers a unique opportunity to be the cornerstone of our customer service operations. Your day-to-day responsibilities will range from managing online requests and resolving client inquiries to coordinating service schedules, ensuring every aspect of our customer service runs smoothly and efficiently. As the first point of contact for our wholesale clients, technicians, and dispatch teams, you'll play a crucial role in delivering swift and effective solutions, consistently delighting our coffee lovers. You'll be part of a supportive and close-knit team that thrives on collaboration and camaraderie, even during the busiest times. Additionally, you'll dive into the coffee industry, engage in thrilling events, and forge meaningful connections with our valued clients while proudly representing our premium coffee brands.

About you:

You are a highly organized, detail-oriented individual with excellent time management skills. You thrive in environments where you can juggle multiple tasks while following processes and procedures to ensure everything runs smoothly. Your strong communication skills make you comfortable dealing with clients and handling day-to-day inquiries, whether by phone or email. A background in customer service is essential, and any experience in administration or as a barista will be highly regarded. Most importantly, you're a team player who enjoys helping others and is eager to contribute to a positive, collaborative environment. Your passion for coffee and commitment to delivering outstanding service make you the perfect fit for our team.

Why join us?

Joining our business means immersing yourself in the world of coffee and leveraging exciting learning opportunities across our Australia and New Zealand UCC business. Our commitment to your growth includes career development, coffee, and a focus on your wellbeing, offering "recharge leave" which is five additional days annually to recharge in your preferred way.