In Work Support Mentor - Workforce Australia Services

• Achieve your dreams by helping others achieve theirs
• We support you to grow your career
• Competitive salary with uncapped bonuses

The In Work Support Mentor plays a critical role in ensuring post placement support is effectively delivered to participants and employers in an efficient, timely manner and to a high-quality standard as per the Asuria service delivery model. The Mentor will be working across Broadmeadows, Craigieburn, Sunbury and Airport West sites.

The In Work Support Mentor has a primary focus of;

• Forming solid ongoing relationships with both participants and employers
• Maximising participants retention in ongoing sustainable employment
• Ensuring participants reach 4,12- and 26-week employment outcomes and beyond

The role addresses challenges and implements resolution strategies for participants potentially falling out of employment. The role responds to participants requests and enquiries and offers advice.

The rewards of being an Asurian Mentor:

• Enjoy Exclusive Retail Discounts, Embrace Recognition and Empower your Well-Being - Rewards for U at Asuria!
• 3 days bonus leave per year
• Up to 15 weeks Paid Parental Leave
• Non-primary carer paid leave
• Genuine work-life balance
• Smart phone provided
• Access to Employee Assistance Program providing counselling services across a wide range of work and life categories such as career, family, financial and health assistance.
• Learning & Development opportunities and direct support to achieving a Cert IV/ Diploma qualification in a relevant discipline. 

Why Asuria?

Achieve your dreams by helping others achieve theirs.

At Asuria, you can make a real difference by working with people to find long-term employment. A difference that means many people will gain meaningful employment through your mentoring and your advice.

We support you

Working at Asuria is more than a job, it is a career. A career where you can reach the best version of yourself and achieve your full potential. Asuria will support you every step of the way. We will provide all the resources, learning and development and leadership guidance you will need to further your career or to enter this exciting industry.

Be part of a company that beats to an enterprising heart

• At Asuria, our people are at the very heart of everything we do and deliver.
• To be an Asurian, you must be able to balance empathy, dignity, and respect in your daily work with a drive to ensure we achieve positive business outcomes

About the Role

• Ensure minimum contact requirements for participants are adhered to and contact adjusted as needed to ensure outcomes are met
• Complete a risk assessment of each placement that identifies the contact regime required during first six months of placement, reviewing regime at each contact
• Implement strategies to ensure placement continuity when required
• Actively engage with employers to identify their needs in order to market appropriate Participants
• Develop and maintain relationships with participants, employers, Recruitment Consultant and Job Coaches to achieve successful employment outcomes
• Apply active listening and questioning techniques to identify goals, strengths and obstacles to enable continued employment
• Identify in advance issues relating to payment rates or hours worked that may impact on the future achievement of employment outcomes 

To be considered for the position, you will need to have;

• Proven experience in case management, customer service, sales, marketing and/or recruitment delivery 
• Strong verbal and written communication skills
• Interpersonal skills
• Time management and organisational skills 

How to Apply

• Take the first step to this important role in providing jobs for others. If you match the criteria above, we want to hear from you!
• Simply complete the application process by clicking the 'Apply 'Now' button. Only shortlisted candidates will be contacted.

A current Working with Children Check or relevant state equivalent is a mandatory requirement for this position and successful applicants must have (or create) a myGovID account 

Asuria is an EEO employer that welcomes applications from people who have a disability, are LGBTIQA+, and people of culturally diverse backgrounds, including Aboriginal and Torres Strait Island descent. Asuria is a Child Safe Organisation committed to child safety and wellbeing.