Customer Service Training Specialist (30 hrs per week)

Who We Are:

We are a leading provider of Employment Services in Australia, dedicated to connecting individuals with sustainable employment opportunities. We are a company that beats to an Enterprising Heart and our mission is to inspire, support and guide participants to unlock their full potential. Our people are at the heart of everything we do!

About the Role:

Reporting to the Customer Service Team Leader, this role is responsible for supporting student engagement and pre-assessment processes for various Asuria Training Programs.

The role is focused on outbound calls to students for pre-assessment and support, ensuring an exceptional customer experience while maintaining student records and assisting with onboarding processes within a target driven environment. You will work closely with internal stakeholders to ensure students receive timely and relevant support during pre-assessment processes.

This is a permanent part time position Mon-Fri, 30.4 hours per week. Flexibility to work 5 days part time hours or 4 full days.

Requirements:

• Employment Services or similar industry experience will be highly regarded
• Customer service, contact centre, sales, retail or administration experience is advantageous and will set you up for success in this role
• Certificate level or above in Business Administration and/or Employment Services is beneficial, but not essential
• Exceptional interpersonal skills with ability to successfully engage with all stakeholder groups, especially students

A valid Police Check and Working with Children Check are mandatory requirements prior to commencement of employment. Successful candidates must set up a myGovID in order to access Government data aligned to role.

About You:

Our ideal candidate will be customer focused, with strong communication and administration skills. You will have a keen eye for detail and will thrive in a fast-paced work environment. A results-oriented mindset and a passion for making a positive impact in the lives of others are equally important. 

Why you should join Asuria:

At Asuria, you’ll find more than just a job. We offer the opportunity to make a real impact in people’s lives through meaningful and sustainable employment. Our supportive and inclusive workplace culture is something we take pride in.

All Asurians enjoy a raft of Employee Benefits, including access to career development opportunities, up to 15 weeks of paid parental leave, bonus leave days and salary sacrificing for superannuation and to purchase a motor vehicle via the convenience of novated leasing.

How to Apply 

If you are interested in joining a fast-growing organisation that beats to an Enterprising Heart, then click Apply today! 

Application Closing Date: Friday 9 May 2025

Let us know in your application, if you need adjustments to participate in our recruitment process. Alternatively, please contact us directly at talent@asuria.com.au to advise your adjustment requirements.

Asuria is an Equal Employment Opportunity (EEO) employer, welcoming applications from people with disability, LGBTIQA+ individuals, and those from culturally diverse backgrounds, including Aboriginal and Torres Strait Islander peoples. As a Child Safe Organisation, Asuria is committed to ensuring the safety and wellbeing of all children.